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Workforce Development News – Feb. 17, 2015
A weekly collection of interesting, insightful, and innovative articles on workforce development, employment and training, business performance improvement, leadership, higher education, and the economy.
The Workforce Solutions Group of St. Louis Community College leverages education for growth in the knowledge economy by offering programs and services designed to advance people, businesses and communities. We are located at the Corporate College, a state of the art facility solely dedicated to corporate education and professional development.
Find out more …
10 Behaviors You Never See in Successful People
“If you want to make it big over the long-term, you might want to take a good, hard look in the mirror and see if any of these career-limiting behaviors describe you.”
http://www.entrepreneur.com/article/242644
Why Strategy Execution Unravels — and What to Do About It
“If managers focus too narrowly on improving alignment, they risk developing ever more refined answers to the wrong question.”
https://hbr.org/2015/03/why-strategy-execution-unravelsand-what-to-do-about-it
15 Traits of Top-Tier Support Departments
“Kind words are worth much and cost little. This creates opportunity: when you can’t out-spend the competition, the solution is to out-support them.”
http://www.helpscout.net/blog/customer-service-tips/
8 Recipes for Awesome Customer Service
“Your company already is supposed to have good customer service baked in. Why not wow them with truly great service, and gain customers for life?”
http://www.inc.com/peter-economy/8-recipes-for-awesome-customer-service-with-sprinkles.html
11 Things Remarkable Leaders Think Every Day
“By getting to the heart of what makes some leaders truly great, you can become pretty remarkable yourself.”
http://www.inc.com/peter-economy/11-things-remarkable-leaders-think-every-day.html
Recruiting, Hiring, Retaining, and Promoting People With Disabilities
A resource guide from the Department of Education, Department of Labor, Department of Health and Human Services, Department of Justice, Department of Veterans Affairs, Equal Employment Opportunity Commission, National Council on Disability, Office of Personnel Management, and the Social Security Administration.
http://www.whitehouse.gov/sites/default/files/docs/employing_people_with_disabilities_toolkit_february_3_2015_v2.pdf
Most HR Data Is Bad Data
“Managers are terrible at rating people’s performance.”
https://hbr.org/2015/02/most-hr-data-is-bad-data
Three Reasons College Matters for Social Mobility
“Americans have been getting better educated in the last half-century, but class gaps in post-secondary educational attainment have widened. There are bigger gaps in terms of who attends college, who completes college, and how students pay for college.”
http://www.brookings.edu/blogs/social-mobility-memos/posts/2015/02/06-college-education-equity-reeves
Death to Wishy-Washy Reports
“Simple edits to put the authority back in your writing.”
http://moz.com/blog/write-authoritative-reports
What’s Different About Job Searching in 2015
“What you should know if you’re new to the job market.”
http://money.usnews.com/money/blogs/outside-voices-careers/2015/02/09/whats-different-about-job-searching-in-2015
39 Incorrectly Used Words That Can Make You Look Bad
“Easy to get wrong. Fortunately, not hard to get right.”
http://www.inc.com/jeff-haden/39-incorrectly-used-words-that-can-make-you-look-bad.html
“This report, by its very length, defends itself against the risk of being read.” – Winston Churchill
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