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Workforce Development News – Feb. 17, 2015

By on February 17, 2015
Successful People

A weekly collection of interesting, insightful, and innovative articles on workforce development, employment and training, business performance improvement, leadership, higher education, and the economy.

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The Workforce Solutions Group of St. Louis Community College leverages education for growth in the knowledge economy by offering programs and services designed to advance people, businesses and communities. We are located at the Corporate College, a state of the art facility solely dedicated to corporate education and professional development.
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10 Behaviors You Never See in Successful People

“If you want to make it big over the long-term, you might want to take a good, hard look in the mirror and see if any of these career-limiting behaviors describe you.”
http://www.entrepreneur.com/article/242644

Why Strategy Execution Unravels — and What to Do About It

“If managers focus too narrowly on improving alignment, they risk developing ever more refined answers to the wrong question.”
https://hbr.org/2015/03/why-strategy-execution-unravelsand-what-to-do-about-it

15 Traits of Top-Tier Support Departments

“Kind words are worth much and cost little. This creates opportunity: when you can’t out-spend the competition, the solution is to out-support them.”
http://www.helpscout.net/blog/customer-service-tips/

8 Recipes for Awesome Customer Service

“Your company already is supposed to have good customer service baked in. Why not wow them with truly great service, and gain customers for life?”
http://www.inc.com/peter-economy/8-recipes-for-awesome-customer-service-with-sprinkles.html

11 Things Remarkable Leaders Think Every Day

“By getting to the heart of what makes some leaders truly great, you can become pretty remarkable yourself.”
http://www.inc.com/peter-economy/11-things-remarkable-leaders-think-every-day.html

Recruiting, Hiring, Retaining, and Promoting People With Disabilities

A resource guide from the Department of Education, Department of Labor, Department of Health and Human Services, Department of Justice, Department of Veterans Affairs, Equal Employment Opportunity Commission, National Council on Disability, Office of Personnel Management, and the Social Security Administration.
http://www.whitehouse.gov/sites/default/files/docs/employing_people_with_disabilities_toolkit_february_3_2015_v2.pdf

Most HR Data Is Bad Data

“Managers are terrible at rating people’s performance.”
https://hbr.org/2015/02/most-hr-data-is-bad-data

Three Reasons College Matters for Social Mobility

“Americans have been getting better educated in the last half-century, but class gaps in post-secondary educational attainment have widened. There are bigger gaps in terms of who attends college, who completes college, and how students pay for college.”
http://www.brookings.edu/blogs/social-mobility-memos/posts/2015/02/06-college-education-equity-reeves

Death to Wishy-Washy Reports

“Simple edits to put the authority back in your writing.”
http://moz.com/blog/write-authoritative-reports

What’s Different About Job Searching in 2015

“What you should know if you’re new to the job market.”
http://money.usnews.com/money/blogs/outside-voices-careers/2015/02/09/whats-different-about-job-searching-in-2015

39 Incorrectly Used Words That Can Make You Look Bad

“Easy to get wrong. Fortunately, not hard to get right.”
http://www.inc.com/jeff-haden/39-incorrectly-used-words-that-can-make-you-look-bad.html

“This report, by its very length, defends itself against the risk of being read.” – Winston Churchill

About Richard Schumacher

Richard Schumacher is the technology manager for the Workforce Solutions Group of St. Louis Community College. He connects, designs, and applies technology to meet business user needs with eLearning, training, web content, instructional design, IT system, and performance improvement solutions. Richard is a Microsoft Certified Trainer (MCT) and has held Microsoft Certifications since 1993. Learn more about Richard by following him: LinkedIn - Twitter - Google+ - Articles - Email

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