- Awesome! Well, Not Really
- Workforce Development News – March 27, 2017
- Informal Networking
- Workforce Development News – March 20, 2017
- Prepare to work as a Medical Assistant. Enrollment is open now!
- Workforce Development News – March 13, 2017
- No-Fee CDL-B Commercial Truck Driver Training Starts April 3, 2017. Apply Today!
- Explore Nature, Ecology and Horticulture – Become a Master Naturalist
- Patient Care Technicians are in demand! Apply today for the April class.
- Workforce Development News – March 6, 2017
All posts tagged "Retail"
Workforce Development News – November 28, 2016
This week: 50 Interview Questions and How to Answer Them, Get Your Job Search On Track, Elements of a Great Cover Letter, Skills to Develop Now To Become An Awesome Manager, Career Pathways in the Retail Industry,...
- Posted November 28, 2016
The Impact of Employee Engagement
Firms with the highest percentage of engaged employees collectively increased operating income 19% and earnings per share 28% year-to-year. Companies with employees who are less engaged experienced operating income declines of 33% year-to-year and 11% in earnings....
- Posted June 30, 2015
Workforce Development News – April 14, 2014
This week: Behaviors that Define Exceptional Individual Performers, Things Employees Really Need to Hear From You, 30-Second Strategies for Better Performance and Productivity, Big Challenges for Recruiting Leaders, Types of Employees — and How to Win Each...
- Posted April 15, 2014
Yes, I’ll Take That Cranberry-Walnut Bagel!
The best customer experiences are described in one word: engagement. Really being engaged in the here and now. Really being focused on serving the customer. And really enjoying serving the customer. The challenge is clear: How can...
- Posted February 26, 2013
Lean Thinking and Acting Sells Blueberries
In an earlier Lean segment of this blog, I discussed the impact that employee engagement has on the reactions you and I have when going shopping in retail stores. We know what employee engagement looks and sounds...
- Posted December 21, 2012
Shopping Really Doesn’t Have To Be Painful
You and I as customers know when “focus” and “engagement” are missing from employee behavior. Energetic, enthusiastic, happy, focused, and engaged retail employees drive sales. In today’s economy, especially, no company can afford profit-killing experiences happening over...
- Posted December 6, 2012
Customer Service Tips
Loyal customers keep you in business with repeat visits and referrals. On the other hand, an unhappy customer is like a cancer cell that will spread the word of a company’s bad reputation. As a business owner,...
- Posted May 15, 2010