All posts tagged "Retail"

  • Interview Questions and How to Answer Them
    Workforce Development News – November 28, 2016

    This week: 50 Interview Questions and How to Answer Them, Get Your Job Search On Track, Elements of a Great Cover Letter, Skills to Develop Now To Become An Awesome Manager, Career Pathways in the Retail Industry,...

    • Posted November 28, 2016
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  • The Impact of Employee Engagement
    The Impact of Employee Engagement

    Firms with the highest percentage of engaged employees collectively increased operating income 19% and earnings per share 28% year-to-year. Companies with employees who are less engaged experienced operating income declines of 33% year-to-year and 11% in earnings....

    • Posted June 30, 2015
    • 3
  • Things Employees Really Need to Hear From You
    Workforce Development News – April 14, 2014

    This week: Behaviors that Define Exceptional Individual Performers, Things Employees Really Need to Hear From You, 30-Second Strategies for Better Performance and Productivity, Big Challenges for Recruiting Leaders, Types of Employees — and How to Win Each...

    • Posted April 15, 2014
    • 0
  • Yes, I’ll Take That Cranberry-Walnut Bagel!

    The best customer experiences are described in one word: engagement. Really being engaged in the here and now. Really being focused on serving the customer. And really enjoying serving the customer. The challenge is clear: How can...

    • Posted February 26, 2013
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  • Lean Thinking and Acting
    Lean Thinking and Acting Sells Blueberries

    In an earlier Lean segment of this blog, I discussed the impact that employee engagement has on the reactions you and I have when going shopping in retail stores. We know what employee engagement looks and sounds...

    • Posted December 21, 2012
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  • Painful Shopping Experience
    Shopping Really Doesn’t Have To Be Painful

    You and I as customers know when “focus” and “engagement” are missing from employee behavior. Energetic, enthusiastic, happy, focused, and engaged retail employees drive sales. In today’s economy, especially, no company can afford profit-killing experiences happening over...

    • Posted December 6, 2012
    • 1
  • Customer Service Tips
    Customer Service Tips

    Loyal customers keep you in business with repeat visits and referrals. On the other hand, an unhappy customer is like a cancer cell that will spread the word of a company’s bad reputation. As a business owner,...

    • Posted May 15, 2010
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