All posts tagged "Retail"

  • Where Manufacturing Is Thriving
    Workforce Development News – June 19, 2017

    This week: The Myth of “McJobs”, Where Manufacturing Is Thriving, The Labor Productivity and Compensation Gap, Nailing Workplace Etiquette, Communicate Clearly During Organizational Change, Smart Answers to Common Interview Questions, Reduce Bias in Your Hiring Process, Writing...

    • Posted June 19, 2017
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  • Interview Questions and How to Answer Them
    Workforce Development News – November 28, 2016

    This week: 50 Interview Questions and How to Answer Them, Get Your Job Search On Track, Elements of a Great Cover Letter, Skills to Develop Now To Become An Awesome Manager, Career Pathways in the Retail Industry,...

    • Posted November 28, 2016
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  • The Impact of Employee Engagement
    The Impact of Employee Engagement

    Firms with the highest percentage of engaged employees collectively increased operating income 19% and earnings per share 28% year-to-year. Companies with employees who are less engaged experienced operating income declines of 33% year-to-year and 11% in earnings....

    • Posted June 30, 2015
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  • Things Employees Really Need to Hear From You
    Workforce Development News – April 14, 2014

    This week: Behaviors that Define Exceptional Individual Performers, Things Employees Really Need to Hear From You, 30-Second Strategies for Better Performance and Productivity, Big Challenges for Recruiting Leaders, Types of Employees — and How to Win Each...

    • Posted April 15, 2014
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  • Yes, I’ll Take That Cranberry-Walnut Bagel!

    The best customer experiences are described in one word: engagement. Really being engaged in the here and now. Really being focused on serving the customer. And really enjoying serving the customer. The challenge is clear: How can...

    • Posted February 26, 2013
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  • Lean Thinking and Acting
    Lean Thinking and Acting Sells Blueberries

    In an earlier Lean segment of this blog, I discussed the impact that employee engagement has on the reactions you and I have when going shopping in retail stores. We know what employee engagement looks and sounds...

    • Posted December 21, 2012
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  • Painful Shopping Experience
    Shopping Really Doesn’t Have To Be Painful

    You and I as customers know when “focus” and “engagement” are missing from employee behavior. Energetic, enthusiastic, happy, focused, and engaged retail employees drive sales. In today’s economy, especially, no company can afford profit-killing experiences happening over...

    • Posted December 6, 2012
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  • Customer Service Tips
    Customer Service Tips

    Loyal customers keep you in business with repeat visits and referrals. On the other hand, an unhappy customer is like a cancer cell that will spread the word of a company’s bad reputation. As a business owner,...

    • Posted May 15, 2010
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