All posts tagged "News"

  • Workforce Pipeline
    Keep the Workforce Pipeline Open

    Employee development at all levels needs to be a company-wide priority. It needs to be focused on creating a more agile and productive workforce.

    • Posted January 20, 2010
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  • Deal or No Deal
    Deal or No Deal

    Customers today are more and more demanding because they are smarter and have more choices. The merely satisfied customer is not necessarily going to be a loyal customer, i.e., someone who not only returns, but will promote...

    • Posted December 1, 2009
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  • Spotlight on Customer Service
    Spotlight on Customer Service

    Understanding how we define customer service starts with understanding what it is not. Right away we think of customer service as a complaint desk, but if we treat it that way, that’s what it becomes. If our...

    • Posted November 10, 2009
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  • Final Ingredient of High-Impact Training
    The Final Ingredient of High-Impact Training

    Doing what needs to be done to ensure that the skills and knowledge learned in a training program are retained—that they “stick” in the mind of the learner—and are applied on the job is a crucial challenge....

    • Posted September 1, 2009
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  • Spotlight on Leadership
    Spotlight on Leadership

    The leader who can address the personal needs of the workforce will find people flocking to his/her leadership and will build a powerful organization.

    • Posted August 14, 2009
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  • Managing Millennials
    Managing Millennials

    The Millennials – those employees who entered the workforce since the year 2000 – are going to change the workplace. Their impact has already been felt as the workplace moves from a linear thinking, policy driven environment...

    • Posted July 10, 2009
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  • Making Learning Stick
    Making Learning Stick

    It's important that learning be applied to the job, and that it has direct benefits to the organization.

    • Posted July 1, 2009
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  • Top 10 Customer Service Mistakes
    Top 10 Customer Service Mistakes & What You Can Do To Prevent Them

    The most effective leader is one who not only effectively manages mistakes but turns them into opportunities that strengthen the company vision.

    • Posted June 1, 2009
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  • Break from the Pack
    Break from the Pack

    The good news is that the recession will end – someday. The bad news is that when it does come to an end, many businesses will be unable to take advantage of the rebound.

    • Posted May 10, 2009
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  • Road To Recovery
    Rebound: Ready?

    All companies preparing for an economic rebound face similar challenges, such as reduced staff and extensive cuts to training and leadership development. Your response to those challenges is what separates the successful organizations from the rest of...

    • Posted May 1, 2009
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