All posts tagged "Genchi Genbutsu"

  • Steve Jobs: Lean Practitioner
    Steve Jobs, Henry Ford, Taiichi Ohno: Lean Practitioners

    Lean, at its heart, is based on the power of simplicity. The force that drives Lean is a simple and powerful process called Kaizen thinking. Kaizen thinking leads to an intense focus on work processes, especially on...

    • Posted April 21, 2015
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  • Yes, I’ll Take That Cranberry-Walnut Bagel!

    The best customer experiences are described in one word: engagement. Really being engaged in the here and now. Really being focused on serving the customer. And really enjoying serving the customer. The challenge is clear: How can...

    • Posted February 26, 2013
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  • Lean Thinking and Acting
    Lean Thinking and Acting Sells Blueberries

    In an earlier Lean segment of this blog, I discussed the impact that employee engagement has on the reactions you and I have when going shopping in retail stores. We know what employee engagement looks and sounds...

    • Posted December 21, 2012
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