- Workforce Development News – April 24, 2017
- Caregiving at Home Special Edition, May 3, Enroll Now – Only $15
- The Power of Corporate Myths
- Workforce Development News – April 17, 2017
- Patient Care Technicians are in demand! Apply now for the July class.
- Continuing Education Summer 2017 Catalog
- Workforce Development News – April 10, 2017
- Enroll Now for Certified Medical Assistant Training Starting July 2017
- No-Cost CDL-B Commercial Truck Driver Training Starts April 24, 2017. Apply Today!
- Apply Now for CDL-A Commercial Truck Driver Training Starting April 26, 2017
All posts tagged "Featured"
Deal or No Deal
Customers today are more and more demanding because they are smarter and have more choices. The merely satisfied customer is not necessarily going to be a loyal customer, i.e., someone who not only returns, but will promote...
- Posted December 1, 2009
Spotlight on Customer Service
Understanding how we define customer service starts with understanding what it is not. Right away we think of customer service as a complaint desk, but if we treat it that way, that’s what it becomes. If our...
- Posted November 10, 2009
The Final Ingredient of High-Impact Training
Doing what needs to be done to ensure that the skills and knowledge learned in a training program are retained—that they “stick” in the mind of the learner—and are applied on the job is a crucial challenge....
- Posted September 1, 2009
Spotlight on Leadership
The leader who can address the personal needs of the workforce will find people flocking to his/her leadership and will build a powerful organization.
- Posted August 14, 2009
The Millennials – those employees who entered the workforce since the year 2000 – are going to change the workplace. Their impact has already been felt as the workplace moves from a linear thinking, policy driven environment...
- Posted July 10, 2009
Making Learning Stick
It's important that learning be applied to the job, and that it has direct benefits to the organization.
- Posted July 1, 2009
Top 10 Customer Service Mistakes & What You Can Do To Prevent Them
The most effective leader is one who not only effectively manages mistakes but turns them into opportunities that strengthen the company vision.
- Posted June 1, 2009
Break from the Pack
The good news is that the recession will end – someday. The bad news is that when it does come to an end, many businesses will be unable to take advantage of the rebound.
- Posted May 10, 2009
All companies preparing for an economic rebound face similar challenges, such as reduced staff and extensive cuts to training and leadership development. Your response to those challenges is what separates the successful organizations from the rest of...
- Posted May 1, 2009
Leadership Shortage: Are You Prepared?
The aging “baby boomer” generation is about to have its second great impact on the way business is done in this country, as they become positioned to create the greatest leadership shortage in the history of our...
- Posted February 10, 2009