All posts tagged "Featured"

  • Customer Service Tips
    Customer Service Tips

    Loyal customers keep you in business with repeat visits and referrals. On the other hand, an unhappy customer is like a cancer cell that will spread the word of a company’s bad reputation. As a business owner,...

    • Posted May 15, 2010
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  • Customized Training Helps Missouri
    Customized Training Helps Missouri

    Funding to offset the costs of employee training and retraining.

    • Posted March 10, 2010
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  • Lean Work Processes and the Healthcare Crisis
    Lean Work Processes and the Healthcare Crisis

    Built upon three basic beliefs about the nature of work and workers, Lean work processes are having a remarkable impact on productivity, product quality, and profitability. Here’s how Lean can impact two critical healthcare issues—preventable infection rates...

    • Posted February 20, 2010
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  • Workforce Pipeline
    Keep the Workforce Pipeline Open

    Employee development at all levels needs to be a company-wide priority. It needs to be focused on creating a more agile and productive workforce.

    • Posted January 20, 2010
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  • Deal or No Deal
    Deal or No Deal

    Customers today are more and more demanding because they are smarter and have more choices. The merely satisfied customer is not necessarily going to be a loyal customer, i.e., someone who not only returns, but will promote...

    • Posted December 1, 2009
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  • Spotlight on Customer Service
    Spotlight on Customer Service

    Understanding how we define customer service starts with understanding what it is not. Right away we think of customer service as a complaint desk, but if we treat it that way, that’s what it becomes. If our...

    • Posted November 10, 2009
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  • Final Ingredient of High-Impact Training
    The Final Ingredient of High-Impact Training

    Doing what needs to be done to ensure that the skills and knowledge learned in a training program are retained—that they “stick” in the mind of the learner—and are applied on the job is a crucial challenge....

    • Posted September 1, 2009
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  • Spotlight on Leadership
    Spotlight on Leadership

    The leader who can address the personal needs of the workforce will find people flocking to his/her leadership and will build a powerful organization.

    • Posted August 14, 2009
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  • Managing Millennials
    Managing Millennials

    The Millennials – those employees who entered the workforce since the year 2000 – are going to change the workplace. Their impact has already been felt as the workplace moves from a linear thinking, policy driven environment...

    • Posted July 10, 2009
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  • Making Learning Stick
    Making Learning Stick

    It's important that learning be applied to the job, and that it has direct benefits to the organization.

    • Posted July 1, 2009
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