All posts tagged "Customer Service"

  • Customer Service Institute
    Enroll Now for Customer Service Institute Class Starting March 28

    Advance your opportunity for a rewarding customer service career. Enroll now for 8-week class starting March 28, 2016. Call 314-746-0800.

    • Posted February 2, 2016
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  • Skills for the Customer-Centered Economy
    Project Xcel Customer Service Employer Symposium, Tuesday, Nov. 10, 2015

    St. Louis Community College Workforce Solutions Group and The Missouri Customer Service Partnership Program Project Xcel invites you to attend our annual Employer Symposium, Tuesday, 10 November 2015, 7:30 to 9:00 a.m., at the St. Louis Community...

    • Posted November 6, 2015
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  • Can't Buy This
    Yes, it’s for sale. No, you can’t buy it.

    Here's an almost perfect example of what happens when individuals in an organization don’t have the flexibility needed to respond immediately to critical work process challenges.

    • Posted November 3, 2015
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  • Ace Your Next Job Interview
    Workforce Development News – August 3, 2015

    This week: Customers Like Self-Service-Unless It Undermines Customer Support, Communication Secrets of Great Leaders, Create a Conversation-Not a Presentation, Meritocracy Myth, Questions to Ask a Potential Employer, Your Résumé Needs a Summary, Most Common Interview Questions, Ace...

    • Posted August 3, 2015
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  • Build Sales … or Kill Sales. Your Choice
    Build Sales … or Kill Sales. Your Choice

    Just what is it that distinguishes behaviors, or policies, that are conspicuously unfriendly to customers from those that create customer loyalty and, as a result, build sales? I’d suggest two words:

    • Posted July 15, 2015
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  • Project Xcel Customer Service Employer Symposium
    Project Xcel Customer Service Employer Symposium

    On April 7, 2015, the Missouri Customer Service Partnership (MCSP) Project Xcel presented an employer symposium at the St. Louis Community Corporate College. Here are some photos from that event.

    • Posted April 13, 2015
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  • Meetings: When to Present and When to Converse
    Workforce Development News – March 30, 2015

    This week: Why Support Stories Spread Like Wildfire, Tactics To Win Any Argument, Meetings: When to Present and When to Converse, Checklist for Planning Your Next Big Meeting, Middle Class Jobs Are Still Lagging, Biases Pushing Women...

    • Posted March 30, 2015
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  • Phrases to Improve Every Support Interaction
    Workforce Development News – March 24, 2015

    This week: Engage Your Long-Time Employees to Improve Performance, Phrases to Improve Every Support Interaction, Steps to Resolving Customer Problems, Design an Agenda for an Effective Meeting, Do You Really Need to Hold That Meeting?, How to...

    • Posted March 24, 2015
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  • Skills for the Customer-Centered Economy
    Skills for the Customer-Centered Economy: An Invitation to A Special Event

    Join business leaders, educators, professional organizations, non-profit leaders and students as we launch the important dialogue about the skills needed for a customer centered economy on April 7, 2015.

    • Posted March 23, 2015
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  • Ways to Capture Someone’s Attention
    Workforce Development News – March 9, 2015

    This week: Ways to Capture Someone’s Attention, Strong Hiring Still Isn’t Bringing Pay Raises, Close The Skills Gap, Unemployment And the American Worker, Customer Always Remembers, Happy Employees Equals Happy Customers, Myths of Great Workplaces, Be Seen...

    • Posted March 9, 2015
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