All posts tagged "Customer Service"

  • Kick-Ass Customer Service
    Workforce Development News – January 3, 2017

    This week: Kick-Ass Customer Service, Write a Killer Customer Thank-You Note, Skills That Innovative Leaders Have, Striking Findings from 2016, Can Bad Managers Be Saved?, Customer Loyalty Is Overrated, Why Do Job Interviews Feel So Weird?, Questions...

    • Posted January 3, 2017
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  • Earn Your Manager’s Respect
    Workforce Development News – December 5, 2016

    This week: How to Earn Your Manager’s Respect, November’s Strong Job Market, Ineffective Apologies, Building Your Career in Customer Support, Getting Through Your Year-End Job Performance Review, Driving Sales Success This Quarter, Interview Questions You Thought Were...

    • Posted December 5, 2016
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  • Communicating with Employees
    Workforce Development News – November 7, 2016

    This week: Economic Recovery Is Finally Bringing Pay Raises, October Jobs Report in Charts, Communicating with Employees During a Crisis, Bosses Who Behave Unpredictably, Gender Pay Gap, Achieve Gender Equality, Ways to Shatter Employee Engagement, Problem with...

    • Posted November 7, 2016
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  • Is Your Employee Ready to Be a Manager?
    Workforce Development News – October 24, 2016

    This week: Is Your Employee Ready to Be a Manager?, Customer Satisfaction Without Engagement, Why Leadership Development Isn’t Developing Leaders, Hiring Job Seekers with Criminal Histories, Signs That Someone Is About to Quit, Answer the ‘Why Should...

    • Posted October 24, 2016
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  • Future jobs require education, training and experience
    Workforce Development News – October 17, 2016

    This week: Charts That Will Change How You Think About The American Economy; Jobs Requiring Preparation, Social Skills or Both Expected to Grow Most; What Bad Customer Service Costs Your Business; Getting Reorgs Right; ‘Job Stealing’ Robots...

    • Posted October 17, 2016
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  • How to Manage Managers
    Workforce Development News – September 6, 2016

    This week: How to Manage Managers, August Jobs Report in 15 Charts, Facts About American Workers, Best Jobs Now Require You To Be A People Person, Workers' Satisfaction With Job Dimensions Increases, Love Networking, Emotional Connection Matters...

    • Posted September 6, 2016
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  • Are You Paying Attention?
    Are You Paying Attention?

    As a service provider, your main task is to pay attention to the customer and their needs. The goal of businesses every day is to create more value for the customer in hopes of getting and holding...

    • Posted July 20, 2016
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  • Value of Your Employees
    The Value of Your Employees

    The way to develop a powerful workforce that is passionate about their work is to create an environment where people feel cared about, where people feel valued, where their personal growth is encouraged and nourished, and where...

    • Posted June 22, 2016
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  • Ground Rules for Great Meetings
    Workforce Development News – June 20, 2016

    This week: Ground Rules for Great Meetings, Instantly Connect With Anyone, Customer Perception Can Make or Break Your Support, Top Complaints from Employees About Their Leaders, Kill Your Team's Motivation Without Even Trying, Words to Get What...

    • Posted June 20, 2016
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  • Love Your Customers
    Love Your Customers

    In today's environment, it's critical to create and maintain a quality customer experience. Attitude and actions demonstrate to the customer their value to your organization. Here's how to make the customer feel you have all the time...

    • Posted June 1, 2016
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