All posts tagged "Customer Service"

  • The Critical Role of Workforce Training in the Labor Market Recovery
    Workforce Development News – February 8, 2021

    This week: How Fast Is The Economy Recovering?, America’s Deeply Unequal Economic Recovery, Pandemic Pushes Mothers of Young Children Out of the Labor Force, Older Workers Accounted for All Net Employment Growth in Past 20 Years, Critical...

    • Posted February 8, 2021
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  • Trends That Will Shape Work in 2021 and Beyond
    Workforce Development News – January 19, 2021

    This week: When Back to School Meets Stay at Home, Trends That Will Shape Work in 2021 and Beyond, Jobless Claims Surge to Highest Weekly Total Since August, Unemployment Claims Jump Sharply-Showing the Pandemic’s Continuing Economic Toll,...

    • Posted January 19, 2021
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  • Indicators to Watch in COVID-19 Economic Recovery
    Workforce Development News – December 21, 2020

    This week: Recovery Starts with Safety and Confidence, Indicators to Watch in COVID Economic Recovery, How Scarce Will Coronavirus Vaccines be?, Priorities for HR Leaders on the Way to Recovery, Lead When Your Team Is Exhausted, Americans’...

    • Posted December 21, 2020
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  • Workers Face Permanent Job Losses
    Workforce Development News – October 5, 2020

    This week: When Will the COVID Pandemic End?, Manufacturing Still Among Top Five Employers, Jobs Growth Slows Sharply, Workers Face Permanent Job Losses as the Virus Persists, How to Set Customer Service Goals, Recruit and Develop More...

    • Posted October 5, 2020
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  • How U.S. Shopping Behavior is Changing
    Workforce Development News – August 31, 2020

    This week: Great Consumer Shift-How Shopping Behavior is Changing, More Americans Say They Are Regularly Wearing Masks in Stores, Promote Racial Equity in the Workplace, Restaurant Dining in the Next Normal, Unnecessary Crisis in the American Workforce,...

    • Posted August 31, 2020
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  • Can Masks Save Us From More Lockdowns?
    Workforce Development News – August 3, 2020

    This week: Visualizing Vulnerable Jobs Across America, Can Masks Save Us From More Lockdowns?, Economic Impact of COVID-19 So Far, How Bad Is Your State’s Covid-19 Outbreak?, Remote Managers Are Having Trust Issues, Step-By-Step Process for Handling...

    • Posted August 3, 2020
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  • What Safe Shopping Looks Like During the Pandemic
    Workforce Development News – July 27, 2020

    This week: What Safe Shopping Looks Like During the Pandemic, Key Customer Service Skills, Social Distancing Steady as Pandemic Worsens, More People in the US Are Hospitalized with Covid-19 than at Almost Any Other Time, Setting the...

    • Posted July 27, 2020
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  • What Would It Take to Reskill Entire Industries?
    Workforce Development News – July 13, 2020

    This week: Economists Think Congress Could Create An Economic Disaster This Summer, What Would It Take to Reskill Entire Industries?, Business Confidence Beginning to Rebound as Firms Grapple with Effects of COVID-19, Employees Are Feeling Less Prepared,...

    • Posted July 13, 2020
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  • Essential But Undervalued
    Workforce Development News – June 2, 2020

    This week: Essential But Undervalued, Questions Employers Should Ask About Reopening, Education-Race-Jobs in the COVID-19 Crisis, Customer Service Phrases to Use, Eighth District Beige Book, Unequal Distribution of Economic Damage From COVID-19, Few Adults Say They’ve Been...

    • Posted June 2, 2020
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  • The Financial Risk to Business Owners Posed by COVID-19
    Workforce Development News – April 27, 2020

    This week: Visualizing the Occupations with the Highest COVID-19 Risk, What Will Manufacturing’s New Normal Be After COVID-19?, Financial Risk to Business Owners Posed by COVID-19 Outbreak Varies by Demographic Group, Deliver Exceptional Customer Service, The Office...

    • Posted April 27, 2020
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