All posts tagged "Customer Service"

  • How U.S. Shopping Behavior is Changing
    Workforce Development News – August 31, 2020

    This week: Great Consumer Shift-How Shopping Behavior is Changing, More Americans Say They Are Regularly Wearing Masks in Stores, Promote Racial Equity in the Workplace, Restaurant Dining in the Next Normal, Unnecessary Crisis in the American Workforce,...

    • Posted August 31, 2020
    • 0
  • Can Masks Save Us From More Lockdowns?
    Workforce Development News – August 3, 2020

    This week: Visualizing Vulnerable Jobs Across America, Can Masks Save Us From More Lockdowns?, Economic Impact of COVID-19 So Far, How Bad Is Your State’s Covid-19 Outbreak?, Remote Managers Are Having Trust Issues, Step-By-Step Process for Handling...

    • Posted August 3, 2020
    • 0
  • What Safe Shopping Looks Like During the Pandemic
    Workforce Development News – July 27, 2020

    This week: What Safe Shopping Looks Like During the Pandemic, Key Customer Service Skills, Social Distancing Steady as Pandemic Worsens, More People in the US Are Hospitalized with Covid-19 than at Almost Any Other Time, Setting the...

    • Posted July 27, 2020
    • 0
  • What Would It Take to Reskill Entire Industries?
    Workforce Development News – July 13, 2020

    This week: Economists Think Congress Could Create An Economic Disaster This Summer, What Would It Take to Reskill Entire Industries?, Business Confidence Beginning to Rebound as Firms Grapple with Effects of COVID-19, Employees Are Feeling Less Prepared,...

    • Posted July 13, 2020
    • 0
  • Essential But Undervalued
    Workforce Development News – June 2, 2020

    This week: Essential But Undervalued, Questions Employers Should Ask About Reopening, Education-Race-Jobs in the COVID-19 Crisis, Customer Service Phrases to Use, Eighth District Beige Book, Unequal Distribution of Economic Damage From COVID-19, Few Adults Say They’ve Been...

    • Posted June 2, 2020
    • 0
  • The Financial Risk to Business Owners Posed by COVID-19
    Workforce Development News – April 27, 2020

    This week: Visualizing the Occupations with the Highest COVID-19 Risk, What Will Manufacturing’s New Normal Be After COVID-19?, Financial Risk to Business Owners Posed by COVID-19 Outbreak Varies by Demographic Group, Deliver Exceptional Customer Service, The Office...

    • Posted April 27, 2020
    • 0
  • COVID-19 Will Change The Nation’s Long-term Economic Trends
    Workforce Development News – April 20, 2020

    This week: Manufacturing Output’s Largest Decline Since 1946, How COVID-19 Will Change The Nation’s Long-term Economic Trends, Eighth District Beige Book, Economic Confidence Shows Record Drop, Commerce Locks Up and Retail Sales Plunge Unprecedented 8.7%, LinkedIn St....

    • Posted April 20, 2020
    • 0
  • How to Keep Your Team Motivated, Remotely
    Workforce Development News – April 13, 2020

    This week: Preparing Your Business for a Post-Pandemic World, Effective Ecommerce Customer Service, 17 Million File For Unemployment In 3 Weeks, Coronavirus Economic Relief Cannot Neglect Black-owned Business, Strategies To Remain Relevant (And Employed) During Uncertain Times,...

    • Posted April 13, 2020
    • 0
  • The Coronavirus Pandemic
    Workforce Development News – March 16, 2020

    This week: How Working Parents Can Prepare for Coronavirus Closures, Charts that Explain the Coronavirus Pandemic, Crisis Communication Tips for Customer Service Teams, Lead in Times of Crisis, How will the Future of Work Affect Opportunity Occupations?,...

    • Posted March 16, 2020
    • 0
  • Handling Tricky Customer Service Scenarios
    Workforce Development News – Dec. 16, 2019

    This week: What the “Best Companies to Work For” Do Differently, Handling Tricky Customer Service Scenarios, Trends That Will Reshape Customer Service, Customer Service Interview Questions, Burnout Is About Your Workplace, Striking Findings from 2019, What Makes...

    • Posted December 16, 2019
    • 0