All posts tagged "Customer Service"

  • Help Employees Create Knowledge
    Workforce Development News – August 28, 2017

    This week: Help Your Team Achieve Work-Life Balance, Hourly Workers Unhappier Than Salaried, Things Great Bosses Refuse to Say (and Terrible Bosses Say All the Time), Cringeworthy Customer Service Stories, Help Employees Create Knowledge, Facts About Student...

    • Posted August 28, 2017
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  • The U.S. Economy Is … Fine
    Workforce Development News – July 10, 2017

    This week: The U.S. Economy Is Fine, Beyond the Monthly Jobs Report, Soft Wages May Soon Rise, Is Customer Satisfaction the Wrong Goal?, New Managers Should Focus on Helping Their Teams, Preparing for a Career Fair, Better...

    • Posted July 10, 2017
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  • Motivating Employees
    Workforce Development News – July 5, 2017

    This week: Write Networking Emails People Can’t Ignore, How to Apologize, Rise of Machines and the Evolution of Industrial Work, Motivating Employees, Prepare for 5 Key Interview Questions, “Why Is There a Gap in Your Resume?”, Single...

    • Posted July 5, 2017
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  • Manufacturing as Key to Job Creation
    Workforce Development News – May 30, 2017

    This week: Unemployment vs. Pay, Get a Difficult Conversation Back on Track, Americans Still See Manufacturing as Key to Job Creation, Disruptive Job Skills that Shake Up Industries, Customer Service Oriented, Difficult Conversations When You Don’t Like...

    • Posted May 30, 2017
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  • Putting Your Major to Work
    Workforce Development News – May 15, 2017

    This week: Varying Degrees: Survey on Higher Education, Putting Your Major to Work: Career Paths After College, Improve at Work When You're Not Getting Feedback, Things New Managers Should Focus on First, Using Customer Service to Drive...

    • Posted May 15, 2017
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  • U.S. Manufacturing
    Workforce Development News – April 17, 2017

    This week: How to Talk to Your Customers, Face-to-Face Requests vs. Email, Right Culture: Not About Employee Happiness, America Has to Close the Workforce Skills Gap, Is U.S. Manufacturing Really Declining?, American Factories versus 'Made in America',...

    • Posted April 17, 2017
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  • Awesome! Well, Not Really
    Awesome! Well, Not Really

    Weak processes. Disengaged employees. A perfect formula for failure. These two are the most common, and most destructive, forces that are at work in all too many work environments.

    • Posted March 28, 2017
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  • Make Group Projects More Efficient
    Workforce Development News – January 30, 2017

    This week: Make Group Projects More Efficient, Increasing Risks of Background Checks, Prioritize Your Work When Your Manager Doesn’t, Measuring Customer Service ROI, Factors that Influence Employee Engagement, State Initiative Reports, Winning Cover Letter, Answering the Weakness...

    • Posted January 30, 2017
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  • Workers with Soft Skills
    Workforce Development News – January 23, 2017

    This week: Being a Strategic Leader, Wanted: Workers with Soft Skills, Politicians Cannot Bring Back Old-Fashioned Factory Jobs, Dwindling Female Labor Force, What My Mechanic Taught Me About Customer Service, Job Search Strategies to Eclipse Your Reliance...

    • Posted January 23, 2017
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  • Kick-Ass Customer Service
    Workforce Development News – January 3, 2017

    This week: Kick-Ass Customer Service, Write a Killer Customer Thank-You Note, Skills That Innovative Leaders Have, Striking Findings from 2016, Can Bad Managers Be Saved?, Customer Loyalty Is Overrated, Why Do Job Interviews Feel So Weird?, Questions...

    • Posted January 3, 2017
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