All posts tagged "Customer Service"

  • The Coronavirus Pandemic
    Workforce Development News – March 16, 2020

    This week: How Working Parents Can Prepare for Coronavirus Closures, Charts that Explain the Coronavirus Pandemic, Crisis Communication Tips for Customer Service Teams, Lead in Times of Crisis, How will the Future of Work Affect Opportunity Occupations?,...

    • Posted March 16, 2020
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  • Handling Tricky Customer Service Scenarios
    Workforce Development News – Dec. 16, 2019

    This week: What the “Best Companies to Work For” Do Differently, Handling Tricky Customer Service Scenarios, Trends That Will Reshape Customer Service, Customer Service Interview Questions, Burnout Is About Your Workplace, Striking Findings from 2019, What Makes...

    • Posted December 16, 2019
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  • Americans in Low-wage Jobs
    Workforce Development News – Nov. 11, 2019

    This week: Meet the Low-wage Workforce, Realism About Reskilling, Difficult Road Out For 53 Million Americans in Low-wage Jobs, Customer Service Skills Every Employee Needs, Why Groups Struggle to Solve Problems Together, Automation, Work and Skills, Impact...

    • Posted November 11, 2019
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  • Will Your Job Still Exist In 2030?
    Workforce Development News – July 15, 2019

    This week: Will Your Job Still Exist In 2030?, What’s Wrong With Hiring a Gig Workforce? Pretty Much Everything, Ways The Gender Pay Gap Is Even Bigger Than You Think, Are Restaurant Workers the Talent Market’s Best-Kept...

    • Posted July 15, 2019
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  • Show You're Passionate in a Job Interview
    Workforce Development News – April 29, 2019

    This week: Show You're Passionate in a Job Interview, Ghosting — Prevent Candidates Who Accept Your Offer From Disappearing, Elevate Your Team With an Inspiring Customer Service Philosophy, Don’t Be Blinded by Your Own Expertise, ADP 2019...

    • Posted April 29, 2019
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  • All New Graduates Should Consider a Customer Support Job
    Workforce Development News – March 25, 2019

    This week: Reasons Talented Employees Don't Reach Their Potential, Americans Are Pessimistic About Many Aspects of Future Life in U.S., Stop Eliminating Perfectly Good Candidates by Asking Them the Wrong Questions, Does Automation Affect Employment and Income...

    • Posted March 25, 2019
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  • Give Your Employees Specific Goals and the Freedom to Figure Out How to Reach Them
    Workforce Development News – March 4, 2019

    This week: Why Is Customer Service So Bad?, Give Your Employees Specific Goals and the Freedom to Figure Out How to Reach Them, Men Still Pick “Blue” Jobs and Women “Pink” Jobs, Automation and AI will disrupt...

    • Posted March 4, 2019
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  • Prepare For Jobs Of The Future
    Workforce Development News – February 19, 2019

    This week: Prepare For Jobs Of The Future, Why Customer Relations Are Vital to Your Business, How Important Are Production Networks to the U.S. Economy?, What to Do When You Realize You’ve Made a Mistake, LinkedIn St....

    • Posted February 19, 2019
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  • Customer Information Support Specialist Training
    Customer Information Support Specialist Program Satisfies St. Louis Workforce Needs

    STLCC meets workforce demand with accelerated training and Microsoft accreditation exams through its Customer Information Support Specialist program.

    • Posted January 30, 2019
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  • Tough Conversations
    Workforce Development News – January 28, 2019

    This week: Deliver Good Customer Service, Tough Conversations, Cybersecurity, Avoid Death by Interview, Student Support Varies by Major, Student Confidence on Jobs, Succeed in The Future of Work, How to Not Suck as a Speaker. Our weekly...

    • Posted January 28, 2019
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