All posts tagged "Customer Service"

  • Essential But Undervalued
    Workforce Development News – June 2, 2020

    This week: Essential But Undervalued, Questions Employers Should Ask About Reopening, Education-Race-Jobs in the COVID-19 Crisis, Customer Service Phrases to Use, Eighth District Beige Book, Unequal Distribution of Economic Damage From COVID-19, Few Adults Say They’ve Been...

    • Posted June 2, 2020
    • 0
  • The Financial Risk to Business Owners Posed by COVID-19
    Workforce Development News – April 27, 2020

    This week: Visualizing the Occupations with the Highest COVID-19 Risk, What Will Manufacturing’s New Normal Be After COVID-19?, Financial Risk to Business Owners Posed by COVID-19 Outbreak Varies by Demographic Group, Deliver Exceptional Customer Service, The Office...

    • Posted April 27, 2020
    • 0
  • COVID-19 Will Change The Nation’s Long-term Economic Trends
    Workforce Development News – April 20, 2020

    This week: Manufacturing Output’s Largest Decline Since 1946, How COVID-19 Will Change The Nation’s Long-term Economic Trends, Eighth District Beige Book, Economic Confidence Shows Record Drop, Commerce Locks Up and Retail Sales Plunge Unprecedented 8.7%, LinkedIn St....

    • Posted April 20, 2020
    • 0
  • How to Keep Your Team Motivated, Remotely
    Workforce Development News – April 13, 2020

    This week: Preparing Your Business for a Post-Pandemic World, Effective Ecommerce Customer Service, 17 Million File For Unemployment In 3 Weeks, Coronavirus Economic Relief Cannot Neglect Black-owned Business, Strategies To Remain Relevant (And Employed) During Uncertain Times,...

    • Posted April 13, 2020
    • 0
  • The Coronavirus Pandemic
    Workforce Development News – March 16, 2020

    This week: How Working Parents Can Prepare for Coronavirus Closures, Charts that Explain the Coronavirus Pandemic, Crisis Communication Tips for Customer Service Teams, Lead in Times of Crisis, How will the Future of Work Affect Opportunity Occupations?,...

    • Posted March 16, 2020
    • 0
  • Handling Tricky Customer Service Scenarios
    Workforce Development News – Dec. 16, 2019

    This week: What the “Best Companies to Work For” Do Differently, Handling Tricky Customer Service Scenarios, Trends That Will Reshape Customer Service, Customer Service Interview Questions, Burnout Is About Your Workplace, Striking Findings from 2019, What Makes...

    • Posted December 16, 2019
    • 0
  • Americans in Low-wage Jobs
    Workforce Development News – Nov. 11, 2019

    This week: Meet the Low-wage Workforce, Realism About Reskilling, Difficult Road Out For 53 Million Americans in Low-wage Jobs, Customer Service Skills Every Employee Needs, Why Groups Struggle to Solve Problems Together, Automation, Work and Skills, Impact...

    • Posted November 11, 2019
    • 0
  • Will Your Job Still Exist In 2030?
    Workforce Development News – July 15, 2019

    This week: Will Your Job Still Exist In 2030?, What’s Wrong With Hiring a Gig Workforce? Pretty Much Everything, Ways The Gender Pay Gap Is Even Bigger Than You Think, Are Restaurant Workers the Talent Market’s Best-Kept...

    • Posted July 15, 2019
    • 0
  • Show You're Passionate in a Job Interview
    Workforce Development News – April 29, 2019

    This week: Show You're Passionate in a Job Interview, Ghosting — Prevent Candidates Who Accept Your Offer From Disappearing, Elevate Your Team With an Inspiring Customer Service Philosophy, Don’t Be Blinded by Your Own Expertise, ADP 2019...

    • Posted April 29, 2019
    • 0
  • All New Graduates Should Consider a Customer Support Job
    Workforce Development News – March 25, 2019

    This week: Reasons Talented Employees Don't Reach Their Potential, Americans Are Pessimistic About Many Aspects of Future Life in U.S., Stop Eliminating Perfectly Good Candidates by Asking Them the Wrong Questions, Does Automation Affect Employment and Income...

    • Posted March 25, 2019
    • 0