All posts tagged "Customer Service"

  • U.S. Manufacturing
    Workforce Development News – April 17, 2017

    This week: How to Talk to Your Customers, Face-to-Face Requests vs. Email, Right Culture: Not About Employee Happiness, America Has to Close the Workforce Skills Gap, Is U.S. Manufacturing Really Declining?, American Factories versus 'Made in America',...

    • Posted April 17, 2017
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  • Awesome! Well, Not Really
    Awesome! Well, Not Really

    Weak processes. Disengaged employees. A perfect formula for failure. These two are the most common, and most destructive, forces that are at work in all too many work environments.

    • Posted March 28, 2017
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  • Make Group Projects More Efficient
    Workforce Development News – January 30, 2017

    This week: Make Group Projects More Efficient, Increasing Risks of Background Checks, Prioritize Your Work When Your Manager Doesn’t, Measuring Customer Service ROI, Factors that Influence Employee Engagement, State Initiative Reports, Winning Cover Letter, Answering the Weakness...

    • Posted January 30, 2017
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  • Workers with Soft Skills
    Workforce Development News – January 23, 2017

    This week: Being a Strategic Leader, Wanted: Workers with Soft Skills, Politicians Cannot Bring Back Old-Fashioned Factory Jobs, Dwindling Female Labor Force, What My Mechanic Taught Me About Customer Service, Job Search Strategies to Eclipse Your Reliance...

    • Posted January 23, 2017
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  • Kick-Ass Customer Service
    Workforce Development News – January 3, 2017

    This week: Kick-Ass Customer Service, Write a Killer Customer Thank-You Note, Skills That Innovative Leaders Have, Striking Findings from 2016, Can Bad Managers Be Saved?, Customer Loyalty Is Overrated, Why Do Job Interviews Feel So Weird?, Questions...

    • Posted January 3, 2017
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  • Earn Your Manager’s Respect
    Workforce Development News – December 5, 2016

    This week: How to Earn Your Manager’s Respect, November’s Strong Job Market, Ineffective Apologies, Building Your Career in Customer Support, Getting Through Your Year-End Job Performance Review, Driving Sales Success This Quarter, Interview Questions You Thought Were...

    • Posted December 5, 2016
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  • Communicating with Employees
    Workforce Development News – November 7, 2016

    This week: Economic Recovery Is Finally Bringing Pay Raises, October Jobs Report in Charts, Communicating with Employees During a Crisis, Bosses Who Behave Unpredictably, Gender Pay Gap, Achieve Gender Equality, Ways to Shatter Employee Engagement, Problem with...

    • Posted November 7, 2016
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  • Is Your Employee Ready to Be a Manager?
    Workforce Development News – October 24, 2016

    This week: Is Your Employee Ready to Be a Manager?, Customer Satisfaction Without Engagement, Why Leadership Development Isn’t Developing Leaders, Hiring Job Seekers with Criminal Histories, Signs That Someone Is About to Quit, Answer the ‘Why Should...

    • Posted October 24, 2016
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  • Future jobs require education, training and experience
    Workforce Development News – October 17, 2016

    This week: Charts That Will Change How You Think About The American Economy; Jobs Requiring Preparation, Social Skills or Both Expected to Grow Most; What Bad Customer Service Costs Your Business; Getting Reorgs Right; ‘Job Stealing’ Robots...

    • Posted October 17, 2016
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  • How to Manage Managers
    Workforce Development News – September 6, 2016

    This week: How to Manage Managers, August Jobs Report in 15 Charts, Facts About American Workers, Best Jobs Now Require You To Be A People Person, Workers' Satisfaction With Job Dimensions Increases, Love Networking, Emotional Connection Matters...

    • Posted September 6, 2016
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