All posts tagged "Customer Relationships"

  • Diverse Teams Are Smarter
    Workforce Development News – November 14, 2016

    This week: Use Storytelling to Connect With Your Customers, Diverse Teams Are Smarter, Things You Absolutely Must Do to Engage Your Employees, Is Millennial Job-Hopping Inevitable?, How Leaders Can Focus on the Big Picture, What Great Bosses...

    • Posted November 14, 2016
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  • How to Manage Managers
    Workforce Development News – September 6, 2016

    This week: How to Manage Managers, August Jobs Report in 15 Charts, Facts About American Workers, Best Jobs Now Require You To Be A People Person, Workers' Satisfaction With Job Dimensions Increases, Love Networking, Emotional Connection Matters...

    • Posted September 6, 2016
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  • Value of Your Employees
    The Value of Your Employees

    The way to develop a powerful workforce that is passionate about their work is to create an environment where people feel cared about, where people feel valued, where their personal growth is encouraged and nourished, and where...

    • Posted June 22, 2016
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  • Go Ahead, Make My Day!
    Go Ahead, Make My Day!

    It's nice to have "satisfied" customers, but it's the "enthusiastic" customer that really counts. Go beyond the Golden Rule of Customer Service to develop customers who stick with you.

    • Posted April 26, 2016
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  • Science of Customer Emotions
    Workforce Development News – Oct. 19, 2015

    This week: Science of Customer Emotions, Be a Great Leader, Why Organizations Don’t Learn, Engagement Surveys, Be Your Own Best Advocate, Unforgettable Bosses, Hispanics: College Majors and Earnings, Wealth Inequality, Resume Warning Signs, Changing Our Behavior, Actionable...

    • Posted October 19, 2015
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  • What Separates Great Managers From the Rest
    Workforce Development News – May 18, 2015

    This week: What Separates Great Managers From the Rest, Things Ultra-Productive People Do Differently, Economic Value of College Majors, Outdated Hiring Myths, Making Customers Happy on Social Media, High-Value Technical Training, Things Remarkable Job Interviewers Always Do,...

    • Posted May 18, 2015
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  • Phrases to Improve Every Support Interaction
    Workforce Development News – March 24, 2015

    This week: Engage Your Long-Time Employees to Improve Performance, Phrases to Improve Every Support Interaction, Steps to Resolving Customer Problems, Design an Agenda for an Effective Meeting, Do You Really Need to Hold That Meeting?, How to...

    • Posted March 24, 2015
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  • Skills for the Customer-Centered Economy
    Skills for the Customer-Centered Economy: An Invitation to A Special Event

    Join business leaders, educators, professional organizations, non-profit leaders and students as we launch the important dialogue about the skills needed for a customer centered economy on April 7, 2015.

    • Posted March 23, 2015
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  • The right attitude and smart decision making
    Workforce Development News – Feb. 23, 2015

    This week: Commitments for Excellence in Business, Talk to Your Angriest Customers, Great Coaches, You Might Be the Reason Your Employees Aren’t Changing, Qualities of Remarkable Leaders, Avoidable Sins of Weak Leaders, The Great Recession Changed Hiring,...

    • Posted February 23, 2015
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  • Stay Productive and In Control
    Workforce Development News – Jan. 26, 2015

    This week: The Difference Between Change and Transformation, Get Useful Feedback from Your Clients, How Successful People Stay Productive and In Control, How Great Leaders Are Different, Tips for Leadership When You're Not the Boss, Insightful Interview...

    • Posted January 26, 2015
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