All posts tagged "Customer Relationships"

  • Killer Interview Questions
    Workforce Development News – March 13, 2017

    This week: What the Unemployment Rate Says About the Economy, Create Engagement Every Day, Killer Interview Questions, Silver Lining of Customer Problems, Why Recruiters Dread Reading Your Resume, Career Advice You Need To Know, Insanely Easy Presentation...

    • Posted March 13, 2017
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  • Workers with Soft Skills
    Workforce Development News – January 23, 2017

    This week: Being a Strategic Leader, Wanted: Workers with Soft Skills, Politicians Cannot Bring Back Old-Fashioned Factory Jobs, Dwindling Female Labor Force, What My Mechanic Taught Me About Customer Service, Job Search Strategies to Eclipse Your Reliance...

    • Posted January 23, 2017
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  • Kick-Ass Customer Service
    Workforce Development News – January 3, 2017

    This week: Kick-Ass Customer Service, Write a Killer Customer Thank-You Note, Skills That Innovative Leaders Have, Striking Findings from 2016, Can Bad Managers Be Saved?, Customer Loyalty Is Overrated, Why Do Job Interviews Feel So Weird?, Questions...

    • Posted January 3, 2017
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  • Diverse Teams Are Smarter
    Workforce Development News – November 14, 2016

    This week: Use Storytelling to Connect With Your Customers, Diverse Teams Are Smarter, Things You Absolutely Must Do to Engage Your Employees, Is Millennial Job-Hopping Inevitable?, How Leaders Can Focus on the Big Picture, What Great Bosses...

    • Posted November 14, 2016
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  • How to Manage Managers
    Workforce Development News – September 6, 2016

    This week: How to Manage Managers, August Jobs Report in 15 Charts, Facts About American Workers, Best Jobs Now Require You To Be A People Person, Workers' Satisfaction With Job Dimensions Increases, Love Networking, Emotional Connection Matters...

    • Posted September 6, 2016
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  • Value of Your Employees
    The Value of Your Employees

    The way to develop a powerful workforce that is passionate about their work is to create an environment where people feel cared about, where people feel valued, where their personal growth is encouraged and nourished, and where...

    • Posted June 22, 2016
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  • Go Ahead, Make My Day!
    Go Ahead, Make My Day!

    It's nice to have "satisfied" customers, but it's the "enthusiastic" customer that really counts. Go beyond the Golden Rule of Customer Service to develop customers who stick with you.

    • Posted April 26, 2016
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  • Science of Customer Emotions
    Workforce Development News – Oct. 19, 2015

    This week: Science of Customer Emotions, Be a Great Leader, Why Organizations Don’t Learn, Engagement Surveys, Be Your Own Best Advocate, Unforgettable Bosses, Hispanics: College Majors and Earnings, Wealth Inequality, Resume Warning Signs, Changing Our Behavior, Actionable...

    • Posted October 19, 2015
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  • What Separates Great Managers From the Rest
    Workforce Development News – May 18, 2015

    This week: What Separates Great Managers From the Rest, Things Ultra-Productive People Do Differently, Economic Value of College Majors, Outdated Hiring Myths, Making Customers Happy on Social Media, High-Value Technical Training, Things Remarkable Job Interviewers Always Do,...

    • Posted May 18, 2015
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  • Phrases to Improve Every Support Interaction
    Workforce Development News – March 24, 2015

    This week: Engage Your Long-Time Employees to Improve Performance, Phrases to Improve Every Support Interaction, Steps to Resolving Customer Problems, Design an Agenda for an Effective Meeting, Do You Really Need to Hold That Meeting?, How to...

    • Posted March 24, 2015
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