All posts tagged "Customer Experiences"

  • Understanding U.S. Productivity Trends
    Workforce Development News – March 20, 2017

    This week: US Productivity Trends, Your Organization Wastes Time, Engaging Customers via Problem Resolution, Handle Difficult People, Phrases to Use When You Talk to Your Boss, Showcase Transferable Skills on Resume, Ace A Job Interview, Build a...

    • Posted March 20, 2017
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  • Kick-Ass Customer Service
    Workforce Development News – January 3, 2017

    This week: Kick-Ass Customer Service, Write a Killer Customer Thank-You Note, Skills That Innovative Leaders Have, Striking Findings from 2016, Can Bad Managers Be Saved?, Customer Loyalty Is Overrated, Why Do Job Interviews Feel So Weird?, Questions...

    • Posted January 3, 2017
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  • Is Your Employee Ready to Be a Manager?
    Workforce Development News – October 24, 2016

    This week: Is Your Employee Ready to Be a Manager?, Customer Satisfaction Without Engagement, Why Leadership Development Isn’t Developing Leaders, Hiring Job Seekers with Criminal Histories, Signs That Someone Is About to Quit, Answer the ‘Why Should...

    • Posted October 24, 2016
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  • Make the Most of Your Customer Testimonials
    Workforce Development News – August 29, 2016

    This week: Make the Most of Your Customer Testimonials, Laid-Off American Workers Are Having Better Luck Finding New Jobs, Fewer Workers Report Making Less Money, Why People Quit Their Jobs, Good Job-Search Manners, Quick Fixes for a...

    • Posted August 29, 2016
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  • Questions You Should Absolutely Ask An Interviewer
    Workforce Development News – August 15, 2016

    This week: Make Your One-on-Ones with Employees More Productive, Improve Your Customer Experience by Fixing Its Faults, Tackle Your Toughest Decisions, Many Millennials Are Job-Hoppers, Elements of Value, Questions You Should Absolutely Ask An Interviewer, Critical Components...

    • Posted August 15, 2016
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  • Remembering the Customer
    Remembering the Customer

    Serve the company by serving the customer. Lean thinking and work processes can make this happen and when they do the result will be happy customers and more sales.

    • Posted July 26, 2016
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  • Ground Rules for Great Meetings
    Workforce Development News – June 20, 2016

    This week: Ground Rules for Great Meetings, Instantly Connect With Anyone, Customer Perception Can Make or Break Your Support, Top Complaints from Employees About Their Leaders, Kill Your Team's Motivation Without Even Trying, Words to Get What...

    • Posted June 20, 2016
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  • Love Your Customers
    Love Your Customers

    In today's environment, it's critical to create and maintain a quality customer experience. Attitude and actions demonstrate to the customer their value to your organization. Here's how to make the customer feel you have all the time...

    • Posted June 1, 2016
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  • Go Ahead, Make My Day!
    Go Ahead, Make My Day!

    It's nice to have "satisfied" customers, but it's the "enthusiastic" customer that really counts. Go beyond the Golden Rule of Customer Service to develop customers who stick with you.

    • Posted April 26, 2016
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  • Most Important Leadership Competencies
    Workforce Development News – March 21, 2016

    This week: Important Leadership Competencies, Americans’ Perceptions of the Economy, Making Better Decisions, Handle the Trickiest Support Scenarios, Guiding Employees through Change, Diagnose What's Ailing Your Job Search, ‘Lost Decade’ of Depressed Employment, Business Etiquette Rules for...

    • Posted March 21, 2016
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