- Awesome! Well, Not Really
- Workforce Development News – March 27, 2017
- Informal Networking
- Workforce Development News – March 20, 2017
- Prepare to work as a Medical Assistant. Enrollment is open now!
- Workforce Development News – March 13, 2017
- No-Fee CDL-B Commercial Truck Driver Training Starts April 3, 2017. Apply Today!
- Explore Nature, Ecology and Horticulture – Become a Master Naturalist
- Patient Care Technicians are in demand! Apply today for the April class.
- Workforce Development News – March 6, 2017
More Customer Service News
All In The Customer’s Eyes
The single most important thing to realize about any enterprise is that there are...
- Posted August 6, 2014
These Things Shouldn’t Happen, But They Do: Losing Focus and Losing Customers
Engagement and focus. That’s really what it’s all about when it comes to creating...
- Posted July 3, 2013
Yes, I’ll Take That Cranberry-Walnut Bagel!
The best customer experiences are described in one word: engagement. Really being engaged in...
- Posted February 26, 2013
Lean Thinking and Acting Sells Blueberries
In an earlier Lean segment of this blog, I discussed the impact that employee...
- Posted December 21, 2012
Shopping Really Doesn’t Have To Be Painful
You and I as customers know when “focus” and “engagement” are missing from employee...
- Posted December 6, 2012
Customer Service Tips
Loyal customers keep you in business with repeat visits and referrals. On the other...
- Posted May 15, 2010
Deal or No Deal
Customers today are more and more demanding because they are smarter and have more...
- Posted December 1, 2009
Spotlight on Customer Service
Understanding how we define customer service starts with understanding what it is not. Right...
- Posted November 10, 2009
Top 10 Customer Service Mistakes & What You Can Do To Prevent Them
The most effective leader is one who not only effectively manages mistakes but turns...
- Posted June 1, 2009
The New World of Customer Service
The New World of Customer Service program is designed to create extraordinary service opportunities...
- Posted June 10, 2008