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Customer Service
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Destructive Work Forces
Weak processes. Disengaged employees. A perfect formula for failure. These two are the most common, and...
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Serving the Customer
Serve the company by serving the customer. Lean thinking and work processes can make this happen...
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Are You Paying Attention?
As a service provider, your main task is to pay attention to the customer and their...
More Customer Service News
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The Value of Your EmployeesThe way to develop a powerful workforce that is passionate about their work is...
- Posted June 22, 2016
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Love Your CustomersIn today's environment, it's critical to create and maintain a quality customer experience. Attitude...
- Posted June 1, 2016
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Enroll Now for Customer Service Institute Class Starting June 20Advance your opportunity for a rewarding customer service career. Enroll now for 8-week class...
- Posted May 12, 2016
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Go Ahead, Make My Day!It's nice to have "satisfied" customers, but it's the "enthusiastic" customer that really counts....
- Posted April 26, 2016
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Enroll Now for Customer Service Institute Class Starting March 28
Advance your opportunity for a rewarding customer service career. Enroll now for 8-week class...
- Posted February 2, 2016
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Project Xcel Customer Service Employer SymposiumOn April 7, 2015, the Missouri Customer Service Partnership (MCSP) Project Xcel presented an...
- Posted April 13, 2015
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It’s Almost Like Failure Is Intentional…If a company planned to fail, it couldn’t come up with a more effective...
- Posted August 26, 2014