- Workforce Development News – February 22, 2021
- Workforce Development News – February 17, 2021
- Workforce Development News – February 8, 2021
- Meeting the Challenges of a Pandemic World
- Workforce Development News – February 1, 2021
- Elon Musk on Money, Success, and Leadership
- Workforce Development News – January 25, 2021
- Workforce Development News – January 19, 2021
- Workforce Development News – January 11, 2021
- Workforce Development News – January 4, 2021
Customer Service
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Destructive Work Forces
Weak processes. Disengaged employees. A perfect formula for failure. These two are the most common, and...
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Serving the Customer
Serve the company by serving the customer. Lean thinking and work processes can make this happen...
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Are You Paying Attention?
As a service provider, your main task is to pay attention to the customer and their...
More Customer Service News
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The Value of Your Employees
The way to develop a powerful workforce that is passionate about their work is...
- Posted June 22, 2016
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Love Your Customers
In today's environment, it's critical to create and maintain a quality customer experience. Attitude...
- Posted June 1, 2016
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Enroll Now for Customer Service Institute Class Starting June 20
Advance your opportunity for a rewarding customer service career. Enroll now for 8-week class...
- Posted May 12, 2016
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Go Ahead, Make My Day!
It's nice to have "satisfied" customers, but it's the "enthusiastic" customer that really counts....
- Posted April 26, 2016
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Enroll Now for Customer Service Institute Class Starting March 28
Advance your opportunity for a rewarding customer service career. Enroll now for 8-week class...
- Posted February 2, 2016
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Project Xcel Customer Service Employer Symposium
On April 7, 2015, the Missouri Customer Service Partnership (MCSP) Project Xcel presented an...
- Posted April 13, 2015
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It’s Almost Like Failure Is Intentional…
If a company planned to fail, it couldn’t come up with a more effective...
- Posted August 26, 2014
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Awesome! Well, Not Really
Weak processes. Disengaged employees. A perfect formula for failure. These...
- March 28, 2017
- 0
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Remembering the Customer
Serve the company by serving the customer. Lean thinking and...
- July 26, 2016
- 0
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Are You Paying Attention?
As a service provider, your main task is to pay...
- July 20, 2016
- 0
Our Latest Posts
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Workforce Development News – February 22, 2021
This week: Future of Work After COVID, Millions of Jobs...
- February 22, 2021
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Workforce Development News – February 17, 2021
This week: Bleak Employment Picture, K–12 Student Virtual Learning, Occupational...
- February 17, 2021
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Workforce Development News – February 8, 2021
This week: How Fast Is The Economy Recovering?, America’s Deeply...
- February 8, 2021
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Meeting the Challenges of a Pandemic World
The very good news for today is that American manufacturing's...
- February 2, 2021
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Workforce Development News – February 1, 2021
This week: Reasons We’re Seeing These Worrying Coronavirus Variants Now,...
- February 1, 2021
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Elon Musk on Money, Success, and Leadership
When asked about the fact that he was now the...
- January 26, 2021
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