All posts by Karin Fowler

About Karin Fowler

Karin is the Senior Program Manager and Customer Service Business Practice Leader at St. Louis Community College, Workforce Solutions Group (WSG) Division, where she manages the Metropolitan Education Training (MET) Center. She manages and develops workshops in Customer Service, Career Development, Resume Writing, Interviewing and Leadership skills. She has been a Customer Service Business Practice Leader and Facilitator with the Workforce Solutions Group since July 1999. Karin has extensive experience in the areas of customer service development, training and delivery. In addition, she also manages on-site contracts to develop and deliver training for displaced and adult workers for coaching and career strategies. Karin consistently receives high praise on course evaluations with such comments as - “Karin’s inner personal attitude makes you want to be better,” “Helped me take a look at myself and helped me with better customer service; “Kept the audience involved” and “Karin re-integrated main points as examples during our group discussions and activities.”
  • Are You Paying Attention?
    Are You Paying Attention?

    As a service provider, your main task is to pay attention to the customer and their needs. The goal of businesses every day is to create more value for the customer in hopes of getting and holding...

    • Posted July 20, 2016
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  • Value of Your Employees
    The Value of Your Employees

    The way to develop a powerful workforce that is passionate about their work is to create an environment where people feel cared about, where people feel valued, where their personal growth is encouraged and nourished, and where...

    • Posted June 22, 2016
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  • Love Your Customers
    Love Your Customers

    In today's environment, it's critical to create and maintain a quality customer experience. Attitude and actions demonstrate to the customer their value to your organization. Here's how to make the customer feel you have all the time...

    • Posted June 1, 2016
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  • Go Ahead, Make My Day!
    Go Ahead, Make My Day!

    It's nice to have "satisfied" customers, but it's the "enthusiastic" customer that really counts. Go beyond the Golden Rule of Customer Service to develop customers who stick with you.

    • Posted April 26, 2016
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  • Customer Service Institute
    Enroll Now for Customer Service Institute Class Starting March 28

    Advance your opportunity for a rewarding customer service career. Enroll now for 8-week class starting March 28, 2016. Call 314-746-0800.

    • Posted February 2, 2016
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  • Pathway to Careers Interview on Sparkman Job Talk
    Your Pathway to Careers on Sparkman Job Talk

    Marilyn Parker of Sparkman Job Talk interviewed Karin Fowler on pathways to careers. The interview provided an awesome opportunity to discuss the advantages of the accelerated training programs available through St. Louis Community College's Workforce Solutions Group,...

    • Posted January 13, 2016
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  • Skills for the Customer-Centered Economy
    Project Xcel Customer Service Employer Symposium, Tuesday, Nov. 10, 2015

    St. Louis Community College Workforce Solutions Group and The Missouri Customer Service Partnership Program Project Xcel invites you to attend our annual Employer Symposium, Tuesday, 10 November 2015, 7:30 to 9:00 a.m., at the St. Louis Community...

    • Posted November 6, 2015
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  • Project Xcel Customer Service Employer Symposium
    Project Xcel Customer Service Employer Symposium

    On April 7, 2015, the Missouri Customer Service Partnership (MCSP) Project Xcel presented an employer symposium at the St. Louis Community Corporate College. Here are some photos from that event.

    • Posted April 13, 2015
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  • All In The Customer's Eyes
    All In The Customer’s Eyes

    The single most important thing to realize about any enterprise is that there are no results inside its walls. The results of a business are satisfied customers. Let’s start by thinking about what you are doing now...

    • Posted August 6, 2014
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  • Successful Microsoft Certification Program at the MET Center
    Successful Microsoft Certification Program at the MET Center

    The Business Technology Training (BTT) Program at the MET Center has earned the distinguished recognition from Certiport for exemplary pass rates in the Microsoft Office Specialist (MOS) Certification in Word, Excel, and Access. Although Microsoft does not...

    • Posted March 21, 2013
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