- Informal Networking
- Workforce Development News – March 20, 2017
- Prepare to work as a Medical Assistant. Enrollment is open now!
- Workforce Development News – March 13, 2017
- No-Fee CDL-B Commercial Truck Driver Training Starts April 3, 2017. Apply Today!
- Explore Nature, Ecology and Horticulture – Become a Master Naturalist
- Patient Care Technicians are in demand! Apply today for the April class.
- Workforce Development News – March 6, 2017
- Learn Microsoft Access 2016
- Enroll Now for Heartsaver CPR AED and First Aid CPR AED Classes
All posts by Karin Fowler
Are You Paying Attention?
As a service provider, your main task is to pay attention to the customer and their needs. The goal of businesses every day is to create more value for the customer in hopes of getting and holding...
- Posted July 20, 2016
The Value of Your Employees
The way to develop a powerful workforce that is passionate about their work is to create an environment where people feel cared about, where people feel valued, where their personal growth is encouraged and nourished, and where...
- Posted June 22, 2016
Love Your Customers
In today's environment, it's critical to create and maintain a quality customer experience. Attitude and actions demonstrate to the customer their value to your organization. Here's how to make the customer feel you have all the time...
- Posted June 1, 2016
Go Ahead, Make My Day!
It's nice to have "satisfied" customers, but it's the "enthusiastic" customer that really counts. Go beyond the Golden Rule of Customer Service to develop customers who stick with you.
- Posted April 26, 2016
Enroll Now for Customer Service Institute Class Starting March 28
Advance your opportunity for a rewarding customer service career. Enroll now for 8-week class starting March 28, 2016. Call 314-746-0800.
- Posted February 2, 2016
Your Pathway to Careers on Sparkman Job Talk
Marilyn Parker of Sparkman Job Talk interviewed Karin Fowler on pathways to careers. The interview provided an awesome opportunity to discuss the advantages of the accelerated training programs available through St. Louis Community College's Workforce Solutions Group,...
- Posted January 13, 2016
Project Xcel Customer Service Employer Symposium, Tuesday, Nov. 10, 2015
St. Louis Community College Workforce Solutions Group and The Missouri Customer Service Partnership Program Project Xcel invites you to attend our annual Employer Symposium, Tuesday, 10 November 2015, 7:30 to 9:00 a.m., at the St. Louis Community...
- Posted November 6, 2015
Project Xcel Customer Service Employer Symposium
On April 7, 2015, the Missouri Customer Service Partnership (MCSP) Project Xcel presented an employer symposium at the St. Louis Community Corporate College. Here are some photos from that event.
- Posted April 13, 2015
All In The Customer’s Eyes
The single most important thing to realize about any enterprise is that there are no results inside its walls. The results of a business are satisfied customers. Let’s start by thinking about what you are doing now...
- Posted August 6, 2014
Successful Microsoft Certification Program at the MET Center
The Business Technology Training (BTT) Program at the MET Center has earned the distinguished recognition from Certiport for exemplary pass rates in the Microsoft Office Specialist (MOS) Certification in Word, Excel, and Access. Although Microsoft does not...
- Posted March 21, 2013