Workforce Development News – June 2, 2020

By on June 2, 2020
Essential But Undervalued

A weekly collection of articles on workforce development, employment and training, business performance improvement, leadership, higher education, and the economy.

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The Workforce Solutions Group of St. Louis Community College leverages education for growth in the knowledge economy by offering programs and services designed to advance people, businesses and communities. We are located at the Corporate College, a state of the art facility solely dedicated to corporate education and professional development.
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Essential But Undervalued

“Millions of health care workers aren’t getting the pay or respect they deserve in the COVID-19 pandemic.”
https://www.brookings.edu/research/essential-but-undervalued-millions-of-health-care-workers-arent-getting-the-pay-or-respect-they-deserve-in-the-covid-19-pandemic/

8 Questions Employers Should Ask About Reopening

“As businesses consider how to begin to reopen, they must remain nimble, and play close attention to local conditions and changing federal and state guidelines and practices.”
https://hbr.org/2020/05/8-questions-employers-should-ask-about-reopening

Education, Race, and Jobs in the COVID-19 Crisis

“As COVID-19 shakes the economy, the treacherous road to the American Dream increasingly leads to a steep cliffside drop-off for America’s most vulnerable.”
https://medium.com/georgetown-cew/education-race-and-jobs-in-the-covid-19-crisis-c927be2c2487

12 Customer Service Phrases to Use, and 8 You Should Avoid

“Using the right customer service phrases in even the most straightforward support interactions can transform a good customer experience into a great one. On the other hand, using the wrong phrases can make an otherwise exceptional support experience feel impersonal.”
https://www.helpscout.com/blog/customer-service-phrases/

Eighth District Beige Book

“While a very small fraction of firms had closed permanently, around half of firms remain closed temporarily. Among the firms that are closed, about one-third expect to reopen in the next 3 weeks, one-quarter in the next 3 to 5 weeks, one-quarter in the next 5 to 10 weeks, and the remainder in more than 10 weeks. The general outlook for regional economic growth during the remainder of 2020 is pessimistic.”
https://research.stlouisfed.org/publications/regional/beige-book
https://www.federalreserve.gov/monetarypolicy/beigebook202005.htm

The Unequal Distribution of Economic Damage From COVID-19

“Low-income workers — including many whose work involved in-person services — have been disproportionately affected by COVID-19 through layoffs, as well as reductions in hours and pay. Among those laid off, most have not gotten access to unemployment insurance, and the majority report either barely making ends meet or spending beyond their incomes.”
https://news.gallup.com/opinion/gallup/311714/unequal-distribution-economic-damage-covid.aspx

Few Adults Say They’ve Been Diagnosed with Coronavirus, But More than a Quarter Know Someone Who Has

“A smaller share of Americans (20%) say they know someone who has been hospitalized or who has died as a result of having the coronavirus.”
https://www.pewresearch.org/fact-tank/2020/05/26/few-u-s-adults-say-theyve-been-diagnosed-with-coronavirus-but-more-than-a-quarter-know-someone-who-has/

I stand for honesty, equality, kindness, compassion, treating people the way you want to be treated, and helping those in need. To me those are traditional values.” – Ellen Degeneres

About Richard Schumacher

Richard Schumacher is the technology manager for the Workforce Solutions Group of St. Louis Community College. He connects, designs, and applies technology to meet business user needs with eLearning, training, web content, instructional design, IT system, and performance improvement solutions. Richard has held various Microsoft Certifications since 1993. Learn more about Richard by following him: LinkedIn - Twitter - Articles - Email

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