Workforce Development News – July 27, 2020

By on July 27, 2020
What Safe Shopping Looks Like During the Pandemic

A weekly collection of articles on workforce development, employment and training, business performance improvement, leadership, higher education, and the economy.

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The Workforce Solutions Group of St. Louis Community College leverages education for growth in the knowledge economy by offering programs and services designed to advance people, businesses and communities. We are located at the Corporate College, a state of the art facility solely dedicated to corporate education and professional development.
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What Safe Shopping Looks Like During the Pandemic

“Three principles for retailers to protect their customers and their employees.”
https://hbr.org/2020/07/what-safe-shopping-looks-like-during-the-pandemic

16 Key Customer Service Skills

“What skills can customer service professionals develop to get better at their jobs, and what skills can leaders look for during interviews to make sure they’re hiring the right people?”
https://www.helpscout.com/blog/customer-service-skills/

Americans’ Social Distancing Steady as Pandemic Worsens

“Two-thirds now say pandemic is getting worse, doubled from a month ago. Vigilant mask usage prevalent but still far from universal.”
https://news.gallup.com/poll/315872/americans-social-distancing-steady-pandemic-worsens.aspx

More People in the US Are Hospitalized with Covid-19 than at Almost Any Other Time

“With daily cases, hospitalizations, and deaths still on the rise, the coronavirus pandemic is not slowing down in the US.”
https://www.vox.com/2020/7/23/21335549/covid-19-coronavirus-us-hospitalizations-record-florida-texas-california

Setting the Record Straight on Switching Jobs

“How long do you really need to stay before moving on?”
https://hbr.org/2015/07/setting-the-record-straight-on-switching-jobs

Sustaining and Strengthening Inclusion in Our New Remote Environment

“Thoughtful action now can help teams build new habits, strengthen connections, and encourage the growth of inclusive cultures that will better realize the full potential of all employees.”
https://www.mckinsey.com/business-functions/organization/our-insights/sustaining-and-strengthening-inclusion-in-our-new-remote-environment

Want A COVID-19 Test? It’s Much Easier To Get In Wealthier, Whiter Neighborhoods

“But the disease is hitting Black and Hispanic communities hardest.”
https://fivethirtyeight.com/features/white-neighborhoods-have-more-access-to-covid-19-testing-sites/

How to Nail a Job Interview — Remotely

“Because you won’t get as much non-verbal feedback during the interview, focus on conveying warmth and establishing an emotional connection.”
https://hbr.org/2020/06/how-to-nail-a-job-interview-remotely

How Often Should I Wash My Mask? And More Of Your Questions About Face Masks

“The best mask is the one that people will wear — and it should always be paired with proper social distancing.”
https://www.npr.org/local/309/2020/07/20/893020466/how-often-should-i-wash-my-mask-and-more-of-your-questions-about-face-masks

When employers start hiring back up, they won’t necessarily hire the workers they let go. Instead, they will be looking for people with the skills that will be needed for the future.” – Matthew Sigelman

About Richard Schumacher

Richard Schumacher is the technology manager for the Workforce Solutions Group of St. Louis Community College. He connects, designs, and applies technology to meet business user needs with eLearning, training, web content, instructional design, IT system, and performance improvement solutions. Richard has held various Microsoft Certifications since 1993. Learn more about Richard by following him: LinkedIn - Twitter - Articles - Email

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