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Workforce Development News – January 6, 2020

By on January 6, 2020
Elements of Good Judgment

A weekly collection of articles on workforce development, employment and training, business performance improvement, leadership, higher education, and the economy.

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The Workforce Solutions Group of St. Louis Community College leverages education for growth in the knowledge economy by offering programs and services designed to advance people, businesses and communities. We are located at the Corporate College, a state of the art facility solely dedicated to corporate education and professional development.
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The Elements of Good Judgment

“There are six key elements that collectively constitute good judgment: learning, trust, experience, detachment, options, and delivery.”
https://hbr.org/2020/01/the-elements-of-good-judgment

The Secret Art of Delegation

“Delegation is the act of entrusting a task, responsibility, or decision to another person, typically one who is less senior than oneself.”
https://www.helpscout.com/blog/how-to-delegate/

10 Quick Tips for Avoiding Distractions at Work

“On average, we get interrupted 50 to 60 times per day at work.”
https://hbr.org/2019/12/10-quick-tips-for-avoiding-distractions-at-work

Do You Know Why Customers Bail on Self-Service?

“Customers are happy to use self-service — if the experience doesn’t leave them with negative feelings. These three things could keep them from picking up the phone.”
https://www.gartner.com/smarterwithgartner/do-you-know-why-customers-bail-on-self-service/

Why Employees Need Both Recognition and Appreciation

“One is about what people do; the other is about who they are.”
https://hbr.org/2019/11/why-employees-need-both-recognition-and-appreciation

Your Ultimate Guide to Answering the Most Common Interview Questions

“Consider this list your interview question and answer study guide.”
https://www.themuse.com/advice/interview-questions-and-answers

“People take different roads seeking fulfillment and happiness. Just because they’re not on your road doesn’t mean they’ve gotten lost.” — Dalai Lama

About Richard Schumacher

Richard Schumacher is the technology manager for the Workforce Solutions Group of St. Louis Community College. He connects, designs, and applies technology to meet business user needs with eLearning, training, web content, instructional design, IT system, and performance improvement solutions. Richard is a Microsoft Certified Trainer (MCT) and has held Microsoft Certifications since 1993. Learn more about Richard by following him: LinkedIn - Twitter - Google+ - Articles - Email

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