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Workforce Development News – January 27, 2020

By on January 27, 2020
Make Employees Feel Appreciated

A weekly collection of articles on workforce development, employment and training, business performance improvement, leadership, higher education, and the economy.

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The Workforce Solutions Group of St. Louis Community College leverages education for growth in the knowledge economy by offering programs and services designed to advance people, businesses and communities. We are located at the Corporate College, a state of the art facility solely dedicated to corporate education and professional development.
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9 Research-Backed Customer Retention Strategies

“Poor customer retention is similar to filling a bucket with holes in the bottom: sure, you could keep piling on to make up for it, but you’re much better off figuring out what caused the holes and how you can patch them up.”
https://www.helpscout.com/blog/customer-retention-strategies-that-work/

STEM Occupations Among Highest Paying Jobs

“STEM (Science, Technology, Engineering and Mathematics) and STEM-Related occupations are some of the most in-demand and highest paying jobs in Missouri. In fact, the need for such employees is projected to grow twice as fast as the average for all occupations. Education is the key to meeting the demand for STEM and STEM-Related workers.”
https://meric.mo.gov/media/pdf/missouri-stem-and-stem-related-overview

The Little Things That Make Employees Feel Appreciated

“Managers, it’s not as hard as you think.”
https://hbr.org/2020/01/the-little-things-that-make-employees-feel-appreciated

Eighth District-St. Louis Beige Book

“Economic conditions in the St. Louis zone have slightly improved since the previous report. Staffing and recruiting contacts indicate that area employers are looking to expand their workforce, although shortages of workers continue to restrain growth.”
https://research.stlouisfed.org/publications/regional/beige-book/2020/01/15/eighth-district-beige-book/
https://www.federalreserve.gov/monetarypolicy/files/BeigeBook_20200115.pdf

How to Build a Great Relationship with a Mentor

“Eight easy steps.”
https://hbr.org/2020/01/how-to-build-a-great-relationship-with-a-mentor

Can We Talk About Your Cover Letter?

“Your cover letter may be as important as your resume. It should be given the same amount of attention and contain just as much customization as you put into crafting your resume.”
https://careersherpa.net/can-we-talk-about-your-cover-letter/

15 Interview Questions You Should Be Prepared to Answer

“The best way to prepare for anything is to do your research ahead of time.”
https://www.glassdoor.com/blog/interview-questions-you-should-be-prepared-to-answer-this-month/

Don’t Bog Yourself Down with Too Many Goals

“Identify a ‘keystone’ goal.”
https://hbr.org/2020/01/dont-bog-yourself-down-with-too-many-goals

“You have got to show up on time, and you have to know the text, and you have to have a head full of ideas.” – Tom Hanks

About Richard Schumacher

Richard Schumacher is the technology manager for the Workforce Solutions Group of St. Louis Community College. He connects, designs, and applies technology to meet business user needs with eLearning, training, web content, instructional design, IT system, and performance improvement solutions. Richard has held various Microsoft Certifications since 1993. Learn more about Richard by following him: LinkedIn - Twitter - Articles - Email

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