Workforce Development News – August 31, 2020

By on August 31, 2020
How U.S. Shopping Behavior is Changing

A weekly collection of articles on workforce development, employment and training, business performance improvement, leadership, higher education, and the economy.

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The Workforce Solutions Group of St. Louis Community College leverages education for growth in the knowledge economy by offering programs and services designed to advance people, businesses and communities. We are located at the Corporate College, a state of the art facility solely dedicated to corporate education and professional development.
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The Great Consumer Shift: Ten Charts that Show How U.S. Shopping Behavior is Changing

“We see several that are key: Flight to online, Shock to loyalty, Need for hygiene transparency, Back to basics and value, and Rise of the homebody economy.”
https://www.mckinsey.com/business-functions/marketing-and-sales/our-insights/the-great-consumer-shift-ten-charts-that-show-how-us-shopping-behavior-is-changing

More Americans Say They Are Regularly Wearing Masks in Stores And Other Businesses

“Mask-wearing is least common in the West North Central region, which covers states like Missouri, Kansas and Minnesota.”
https://www.pewresearch.org/fact-tank/2020/08/27/more-americans-say-they-are-regularly-wearing-masks-in-stores-and-other-businesses/

How to Promote Racial Equity in the Workplace

“A five-step plan.”
https://hbr.org/2020/09/how-to-promote-racial-equity-in-the-workplace

Eating Out(side): Restaurant Dining in the Next Normal

“Indoor dining in restaurants may not return to precrisis levels for months—or possibly even years. That means full-service restaurant operators need a new economic model.”
https://www.mckinsey.com/industries/retail/our-insights/eating-out-side-restaurant-dining-in-the-next-normal

The Unnecessary Crisis in the American Workforce

“Somehow the notion that a four-year college is for everyone has entered the national zeitgeist, but it’s just not true.”
https://www.industryweek.com/talent/education-training/article/21140507/the-unnecessary-crisis-in-the-american-workforce

Stop Training Employees in Skills They’ll Never Use

“The old ways of predicting skill needs aren’t working. A dynamic approach senses shifting skills in real time, develops skills at the time of need, and enables employees to make skills decisions dynamically.”
https://www.gartner.com/smarterwithgartner/stop-training-employees-in-skills-theyll-never-use/

What Matters More in a Manager — Experience or Talent?

“The choice between experience and talent has serious implications. And 82% of the time companies pick the wrong manager.”
https://www.gallup.com/workplace/317723/matters-manager-experience-talent.aspx

6 Essential Tips for Successful Social Media Customer Service

“How many times have you tried to contact a business only to feel like you’re not being heard? For many people, getting help can feel like a major ordeal. Contact forms and hidden contact information can be a huge barrier between customers and businesses.”
https://www.helpscout.com/blog/social-media-customer-service/

You have to cherish things in a different way when you know the clock is ticking, you are under pressure.” – Chadwick Boseman

About Richard Schumacher

Richard Schumacher is the technology manager for the Workforce Solutions Group of St. Louis Community College. He connects, designs, and applies technology to meet business user needs with eLearning, training, web content, instructional design, IT system, and performance improvement solutions. Richard has held various Microsoft Certifications since 1993. Learn more about Richard by following him: LinkedIn - Twitter - Articles - Email

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