Workforce Development News – March 4, 2019

By on March 4, 2019
Give Your Employees Specific Goals and the Freedom to Figure Out How to Reach Them

A weekly collection of interesting, insightful, and innovative articles on workforce development, employment and training, business performance improvement, leadership, higher education, and the economy.

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The Workforce Solutions Group of St. Louis Community College leverages education for growth in the knowledge economy by offering programs and services designed to advance people, businesses and communities. We are located at the Corporate College, a state of the art facility solely dedicated to corporate education and professional development.
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Why Is Customer Service So Bad? Because It’s Profitable.

“A subset of companies purposely make callers jump through hoops with the hope that they’ll simply give up. When this happens, the company saves money on redress costs. This may help us understand why some of the most hated companies in America are so profitable.”
https://hbr.org/2019/02/why-is-customer-service-so-bad-because-its-profitable

Give Your Employees Specific Goals and the Freedom to Figure Out How to Reach Them

“It’s an idea that needs to be a part of the future of work.”
https://hbr.org/2019/02/give-your-employees-specific-goals-and-the-freedom-to-figure-out-how-to-reach-them

Men Still Pick “Blue” Jobs and Women “Pink” Jobs

“Does it matter that the labour market is so sex-segregated?”
https://www.economist.com/finance-and-economics/2019/02/16/men-still-pick-blue-jobs-and-women-pink-jobs

Automation and AI will disrupt the American labor force. Here’s how we can protect workers

“To adapt to coming changes, workers will need more support for skill development.”
https://www.brookings.edu/blog/the-avenue/2019/02/25/automation-and-ai-will-disrupt-the-american-labor-force-heres-how-we-can-protect-workers/

How to Talk to an Employee Who Isn’t Meeting Their Goals

“Be clear, be specific, and end with a plan to move forward.”
https://hbr.org/2019/02/how-to-talk-to-an-employee-who-isnt-meeting-their-goals

An Interactive Exploration of The Geography of Prosperity

“The Vitality Index is a measure of a place’s economic and social wellbeing. It combines a county’s median household income, poverty rate, unemployment rate, prime-age employment rate, life expectancy, and housing vacancy rate.”
https://www.brookings.edu/blog/up-front/2019/02/28/an-interactive-exploration-of-the-geography-of-prosperity/

How To Write A Good Resume for Applicant Tracking Systems

“An effective resume template to ensure you get a resume review by a human recruiter.”
https://money.usnews.com/money/blogs/outside-voices-careers/articles/how-to-write-a-good-resume-for-applicant-tracking-systems

Two ATS Myths That Are Hurting Your Resume Results

“Much misinformation out there about ATS and what works is based on old systems.”
https://www.linkedin.com/pulse/two-ats-myths-hurting-your-resume-results-marie-zimenoff/

Recruiter-Approved Answers to “Where Do You See Yourself in 5 Years?”

“When an interviewer asks you, ‘Where do you see yourself in five years?,’ they want to know one thing: whether your goals align well with the potential career path of the role for which you’re applying.”
https://www.glassdoor.com/blog/where-do-you-see-yourself-in-5-years/

Facing Your Mid-Career Crisis

“Sadness about the road not taken can be mitigated by attending to the people and pursuits that we cherish and wouldn’t have without our careers.”
https://hbr.org/2019/03/facing-your-mid-career-crisis

Obstacles are those frightful things you see when you take your eyes off your goal.” – Henry Ford

About Richard Schumacher

Richard Schumacher is the technology manager for the Workforce Solutions Group of St. Louis Community College. He connects, designs, and applies technology to meet business user needs with eLearning, training, web content, instructional design, IT system, and performance improvement solutions. Richard is a Microsoft Certified Trainer (MCT) and has held Microsoft Certifications since 1993. Learn more about Richard by following him: LinkedIn - Twitter - Google+ - Articles - Email

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