Workforce Development News – March 25, 2019

By on March 25, 2019
All New Graduates Should Consider a Customer Support Job

A weekly collection of interesting, insightful, and innovative articles on workforce development, employment and training, business performance improvement, leadership, higher education, and the economy.

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The Workforce Solutions Group of St. Louis Community College leverages education for growth in the knowledge economy by offering programs and services designed to advance people, businesses and communities. We are located at the Corporate College, a state of the art facility solely dedicated to corporate education and professional development.
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4 Reasons Talented Employees Don’t Reach Their Potential

“It takes more than talent to succeed in your career.”
https://hbr.org/2019/03/4-reasons-talented-employees-dont-reach-their-potential

Looking Ahead to 2050, Americans Are Pessimistic About Many Aspects of Life in U.S.

“Most Americans expect income gaps to widen, and many see living standards declining. The public sees tougher financial times on the horizon for older Americans. A majority of adults are pessimistic about the environment, and many are worried about climate change. Most Americans expect widespread job automation in the future, and few see this as a good thing for the U.S.”
https://www.pewresearch.org/fact-tank/2019/03/21/looking-ahead-to-2050-americans-are-pessimistic-about-many-aspects-of-life-in-u-s/

Stop Eliminating Perfectly Good Candidates by Asking Them the Wrong Questions

“Too many applicants are screened out because they don’t fit a particular pattern.”
https://hbr.org/2019/03/stop-eliminating-perfectly-good-candidates-by-asking-them-the-wrong-questions

Does Automation Affect Employment and Income Inequality?

“Economists found automation can increase income inequality because it tends to displace the lowest-paid workers.”
https://www.stlouisfed.org/on-the-economy/2019/march/automation-affect-employment-income-inequality

Why All New Graduates Should Consider a Customer Support Job

“You’ll develop people skills while working in a customer-facing role. And although there can be challenges to working on the phones with customers all day, the skills and strategies you’ll develop far outweigh those challenges.”
https://www.glassdoor.com/blog/new-graduates-customer-support/

7 Qualities That Make a Good Mentor (and How to Find Someone Who Has Them All)

“Not all mentors are created equal. The best mentors share some important qualities. You’ll want to look for these attributes in anyone you’re thinking about building a mentor-mentee relationship with.”
https://www.themuse.com/advice/how-to-find-qualities-good-mentor

The Narrowing, But Persistent, Gender Gap in Pay

“Roughly four-in-ten working women say they’ve experienced gender discrimination at work.”
https://www.pewresearch.org/fact-tank/2019/03/22/gender-pay-gap-facts/

When Returning to Work, New Parents Should Focus on 3 Things

“Think about yourself, your boss, and your company’s culture.”
https://hbr.org/2019/03/when-returning-to-work-new-parents-should-focus-on-3-things

If you want to be happy, be.” – Leo Tolstoy

About Richard Schumacher

Richard Schumacher is the technology manager for the Workforce Solutions Group of St. Louis Community College. He connects, designs, and applies technology to meet business user needs with eLearning, training, web content, instructional design, IT system, and performance improvement solutions. Richard is a Microsoft Certified Trainer (MCT) and has held Microsoft Certifications since 1993. Learn more about Richard by following him: LinkedIn - Twitter - Google+ - Articles - Email

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