Workforce Development News – January 28, 2019

By on January 28, 2019
Tough Conversations

A weekly collection of interesting, insightful, and innovative articles on workforce development, employment and training, business performance improvement, leadership, higher education, and the economy.

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The Workforce Solutions Group of St. Louis Community College leverages education for growth in the knowledge economy by offering programs and services designed to advance people, businesses and communities. We are located at the Corporate College, a state of the art facility solely dedicated to corporate education and professional development.
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10 Ways to Deliver Good Customer Service

“Good customer service is the ‘make or break’ of every business.”
https://www.helpscout.com/blog/good-customer-service/

4 Things to Do Before a Tough Conversation

“You need to get your intentions straight.”
https://hbr.org/2019/01/4-things-to-do-before-a-tough-conversation

Five Things You Should Know About Cybersecurity

“Which industries and cities are creating the demand, what job titles and skills employers look for, and which schools are producing the most talent.”
https://www.economicmodeling.com/2019/01/18/five-things-you-should-know-about-cybersecurity/

Streamline the Hiring Process to Avoid Death by Interview

“High-quality candidates have options. They don’t have to put up with lengthy, drawn-out hiring processes — so they don’t.”
https://www.recruiter.com/i/streamline-the-hiring-process-to-avoid-death-by-interview/

Student Support From Faculty, Mentors Varies by Major

“Support from faculty and mentors linked to students’ wellbeing. Mentorship most common among arts and humanities majors. Support from faculty and mentors varies little by student demographics.”
https://news.gallup.com/poll/246017/student-support-faculty-mentors-varies-major.aspx

Six College Experiences Linked to Student Confidence on Jobs

“Importance of student support, experiential learning.”
https://news.gallup.com/poll/246170/six-college-experiences-linked-student-confidence-jobs.aspx

Every Thing You’ll Need to Succeed in The Future of Work

“The phrase ‘the future of work’ describes the impact of automation technology like AI and robotics will have on jobs, skills and wages. However, it also involves questions around the gig economy, remote work and the evolving definition of what it means to work.”
https://www.glassdoor.com/blog/future-of-work-bptw/

How to Not Suck as a Speaker: 15 Ideas

“If I know the stuff, why can’t I say the stuff in a compelling way?”
https://www.recruiter.com/i/how-to-not-suck-as-a-speaker-15-ideas/

The essential difference in service is not machines or ‘things.’ The essential difference is minds, hearts, spirits, and souls.” – Herb Kelleher

About Richard Schumacher

Richard Schumacher is the technology manager for the Workforce Solutions Group of St. Louis Community College. He connects, designs, and applies technology to meet business user needs with eLearning, training, web content, instructional design, IT system, and performance improvement solutions. Richard is a Microsoft Certified Trainer (MCT) and has held Microsoft Certifications since 1993. Learn more about Richard by following him: LinkedIn - Twitter - Google+ - Articles - Email

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