Workforce Development News – January 14, 2019

By on January 14, 2019
Customer Service Skills

A weekly collection of interesting, insightful, and innovative articles on workforce development, employment and training, business performance improvement, leadership, higher education, and the economy.

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The Workforce Solutions Group of St. Louis Community College leverages education for growth in the knowledge economy by offering programs and services designed to advance people, businesses and communities. We are located at the Corporate College, a state of the art facility solely dedicated to corporate education and professional development.
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16 Customer Service Skills that Every Employee Needs

“Specific skills that every support employee can master to “WOW” the customers that they interact with on a daily basis.”
https://www.helpscout.com/blog/customer-service-skills/

How Manufacturers Will Tackle the Talent Shortage in 2019

“The lack of workers is one of manufacturing’s most dire situations.”
https://www.industryweek.com/talent/how-manufacturers-will-tackle-talent-shortage-2019

Managing When the Future Is Unclear

“Periods of uncertainty don’t have to be paralyzing.”
https://hbr.org/2019/01/managing-when-the-future-is-unclear

LinkedIn Workforce Report | St. Louis | January 2019

“Hiring in St. Louis fell 2.4% last month from a year earlier. See more insights into hiring trends, work migration and skills gaps in the region.”
https://www.linkedin.com/jobs/blog/linkedin-workforce-report-january-2019-st-louis-mo

How Leaders Can Get Honest, Productive Feedback

“Show your colleagues that you appreciate their candor.”
https://hbr.org/2019/01/how-leaders-can-get-honest-productive-feedback

7 Trends Job Seekers Should Expect in 2019

“Whether you’re looking for your first full-time job or actively seeking the next step in your career, it’s a good time to put yourself on the market.”
https://www.glassdoor.com/blog/7-trends-job-seekers-should-expect-in-2019/

6 Career Mistakes to Avoid

“Steer clear of these blunders to make 2019 your most successful year yet.”
https://www.glassdoor.com/blog/career-mistakes-avoid-2019/

5 Strategies for Getting More Work Done in Less Time

“Use templates, checklists, and timeboxing.”
https://hbr.org/2019/01/5-strategies-for-getting-more-work-done-in-less-time

The Future of Work Has Arrived — Here’s How to Beat the Competition

“Between artificial intelligence, big data, machine learning, the Internet of Things and more, many of today’s most cutting-edge technological advances are iterating at a dizzying pace. Master these skills now, and you’re guaranteed to stand out above the rest.”
https://www.glassdoor.com/blog/future-of-work-2019/

Reality is that which, when you stop believing in it, doesn’t go away.” – Philip K. Dick

About Richard Schumacher

Richard Schumacher is the technology manager for the Workforce Solutions Group of St. Louis Community College. He connects, designs, and applies technology to meet business user needs with eLearning, training, web content, instructional design, IT system, and performance improvement solutions. Richard is a Microsoft Certified Trainer (MCT) and has held Microsoft Certifications since 1993. Learn more about Richard by following him: LinkedIn - Twitter - Google+ - Articles - Email

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