Workforce Development News – October 8, 2018

By on October 8, 2018
Build a Customer-Centric Culture

A weekly collection of interesting, insightful, and innovative articles on workforce development, employment and training, business performance improvement, leadership, higher education, and the economy.

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The Workforce Solutions Group of St. Louis Community College leverages education for growth in the knowledge economy by offering programs and services designed to advance people, businesses and communities. We are located at the Corporate College, a state of the art facility solely dedicated to corporate education and professional development.
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The Words and Phrases to Use — and to Avoid — When Talking to Customers

“The key to any successful relationship is effective communication. In the business world, this means trying to understand what consumers and clients are saying, and responding to them in ways that reflect that understanding.”
https://hbr.org/2018/10/the-words-and-phrases-to-use-and-to-avoid-when-talking-to-customers

6 Ways to Build a Customer-Centric Culture

“Operationalize customer empathy; hire for customer orientation; democratize customer insights; facilitate direct interaction with customers; link employee culture to customer outcomes; and tie compensation to the customer.”
https://hbr.org/2018/10/6-ways-to-build-a-customer-centric-culture

Where Does the American Middle Class Live?

“Looking across 382 metro areas, this analysis spotlights variation in the size of the middle class, factors associated with that variation, and trends in middle-class representation over time.”
https://www.brookings.edu/research/where-does-the-american-middle-class-live/

U.S. Unemployment Rate Drops To 3.7 Percent, Lowest In Nearly 50 Years

“The economy has now added jobs for nearly eight straight years.”
https://www.npr.org/2018/10/05/654417887/u-s-unemployment-rate-drops-to-3-7-percent-lowest-in-nearly-50-years

LinkedIn Workforce Report | St. Louis | October 2018

“Insights into hiring, skills gaps, and migration trends.”
https://www.linkedin.com/jobs/blog/linkedin-workforce-report-october-2018-st-louis-mo

Don’t Just Tell Employees Organizational Changes Are Coming — Explain Why

“And explain how they connect to your mission.”
https://hbr.org/2018/10/dont-just-tell-employees-organizational-changes-are-coming-explain-why

How To Respond To: “Tell Me About A Time When You’ve Failed”

“Preparation is key for acing an interview and by rehearsing your responses, you’ll be more likely to walk into your interview confident and ready for any curveballs that might come your way.”
https://www.glassdoor.com/blog/answer-time-failed/

8 Questions You Should Absolutely Ask An Interviewer

“The key is to ask the right kind of questions. The type of questions you chose to ask your interviewer should stem from what you need to know in order to fully evaluate the position.”
https://www.glassdoor.com/blog/questions-ask-an-interviewer/

The Art of the Elevator Pitch

“(1) Keep it short. (2) Identify the one thing you want your audience to remember. (3) Make sure your team is on the same page.”
https://hbr.org/2018/10/the-art-of-the-elevator-pitch

4 Simple Things You Can Do To Lead With Integrity

“Business integrity is a lost art. It’s time to bring it back. Are you following these 4 integrity non-negotiables?”
https://www.inc.com/david-finkel/4-simple-things-you-can-do-to-lead-with-integrity.html

Light tomorrow with today.” – Elizabeth Barrett Browning

About Richard Schumacher

Richard Schumacher is the technology manager for the Workforce Solutions Group of St. Louis Community College. He connects, designs, and applies technology to meet business user needs with eLearning, training, web content, instructional design, IT system, and performance improvement solutions. Richard is a Microsoft Certified Trainer (MCT) and has held Microsoft Certifications since 1993. Learn more about Richard by following him: LinkedIn - Twitter - Google+ - Articles - Email

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