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Workforce Development News – May 8, 2018

By on May 8, 2018
Customer Intimacy

A weekly collection of interesting, insightful, and innovative articles on workforce development, employment and training, business performance improvement, leadership, higher education, and the economy.

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The Workforce Solutions Group of St. Louis Community College leverages education for growth in the knowledge economy by offering programs and services designed to advance people, businesses and communities. We are located at the Corporate College, a state of the art facility solely dedicated to corporate education and professional development.
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Customer Intimacy: How to Maintain It at Scale

“Customer intimacy involves a shared understanding of customer problems and needs among all team members: You are aligned on the true needs of the individual customer. Here are eleven strategies to maintain customer intimacy as you grow.”
https://www.helpscout.net/blog/customer-intimacy/

Learning Is a Learned Behavior. Here’s How to Get Better at It.

“Effective learning often boils down to a type of project management. Set achievable goals about what we want to learn and then develop strategies to reach those goals.”
https://hbr.org/2018/05/learning-is-a-learned-behavior-heres-how-to-get-better-at-it

Defining the Middle Class: Cash, Credentials, or Culture?

“It is clear that the condition of the American middle class is a cause for deep concern and for a concerted collective response. Our political and policy challenge is to improve the quality of life of America’s middle class, and to increase the number of people rising to join its ranks. But in order to provide concrete help to the middle class, we have to know who we are talking about.”
https://www.brookings.edu/research/defining-the-middle-class-cash-credentials-or-culture/

High-Paying Trade Jobs Sit Empty, While High School Grads Line Up For University

“Some 30 million jobs in the United States that pay an average of $55,000 per year don’t require bachelor’s degrees.”
https://www.npr.org/sections/ed/2018/04/25/605092520/high-paying-trade-jobs-sit-empty-while-high-school-grads-line-up-for-university

How to Run a Meeting Without Talking Too Much

“Three tips to make sure other people speak up.”
https://hbr.org/2018/05/how-to-run-a-meeting-without-talking-too-much

How to Ask for a Referral Without Embarrassing Yourself

“Navigate that fine line between polite and presumptuous.”
https://www.glassdoor.com/blog/how-to-ask-for-a-referral/

12 Easy Digital Housekeeping Steps

“At least once a year you should do a quick audit of your social media house and get things in order. A future employer will look at your social media profiles and the information from your social media could sway their decision.”
http://careersherpa.net/12-easy-digital-housekeeping-steps/

11 Simple Rules for Getting Hired Quickly

“You know you have the skills to pay the bills — but no one seems interested in hiring you. Here’s how to fix that.”
https://www.recruiter.com/i/11-simple-rules-for-getting-hired-quickly/

“Success isn’t always about greatness. It’s about consistency. Consistent hard work leads to success. Greatness will come.” – Dwayne “The Rock” Johnson

About Richard Schumacher

Richard Schumacher is the technology manager for the Workforce Solutions Group of St. Louis Community College. He connects, designs, and applies technology to meet business user needs with eLearning, training, web content, instructional design, IT system, and performance improvement solutions. Richard is a Microsoft Certified Trainer (MCT) and has held Microsoft Certifications since 1993. Learn more about Richard by following him: LinkedIn - Twitter - Google+ - Articles - Email

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