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Workforce Development News – March 26, 2018

By on March 26, 2018
Customer Service Skills that Every Employee Needs

A weekly collection of interesting, insightful, and innovative articles on workforce development, employment and training, business performance improvement, leadership, higher education, and the economy.

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The Workforce Solutions Group of St. Louis Community College leverages education for growth in the knowledge economy by offering programs and services designed to advance people, businesses and communities. We are located at the Corporate College, a state of the art facility solely dedicated to corporate education and professional development.
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16 Customer Service Skills that Every Employee Needs

“Specific skills that every support employee can master to “WOW” the customers that they interact with on a daily basis.”
https://www.helpscout.net/blog/customer-service-skills/

Many Employees Have a Mid-Career Crisis. Here’s How Employers Can Help

“Four tips, from lateral moves to mentoring roles.”
https://hbr.org/2018/03/many-employees-have-a-mid-career-crisis-heres-how-employers-can-help

12 Ways to Master Your Calendar and Manage Your Time for Maximum Results

“Getting more done is all about assigning sufficient time to work without distraction on what is most important.”
https://www.entrepreneur.com/article/309819

Leaders Can’t Shy Away from Sensitive Topics, Even When It’s Awkward

“Overcome your fear of looking foolish.”
https://hbr.org/2018/03/leaders-cant-shy-away-from-sensitive-topics-even-when-its-awkward

Why Should We Hire You? Best Answers

“Employers hire workers to solve a problem. Your goal is to show that you’re the best person to solve that problem. The better you do that, the better your chances of landing the job.”
https://www.thebalance.com/why-should-we-hire-you-best-answers-2061261

3 Job Search Lessons I Didn’t Learn Until I Started Interviewing Candidates

“Cover Letters Really Do Matter, Common Courtesy Goes a Long Way, and Sometimes, It’s Actually Us, Not You.”
https://www.themuse.com/advice/lessons-learned-first-time-hiring-manager-job-search

The 8 Best People To Pick For Your Job Reference

“Many people struggle to create their winning line-up of job references, even after several part-time jobs and years spent developing professional relationships.”
https://www.glassdoor.com/blog/8-people-pick-job-reference/

“Be the best, not the first.” – Tim Cook

About Richard Schumacher

Richard Schumacher is the technology manager for the Workforce Solutions Group of St. Louis Community College. He connects, designs, and applies technology to meet business user needs with eLearning, training, web content, instructional design, IT system, and performance improvement solutions. Richard is a Microsoft Certified Trainer (MCT) and has held Microsoft Certifications since 1993. Learn more about Richard by following him: LinkedIn - Twitter - Google+ - Articles - Email

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