Workforce Development News – June 11, 2018

By on June 11, 2018
Common Complaints About Meetings

A weekly collection of interesting, insightful, and innovative articles on workforce development, employment and training, business performance improvement, leadership, higher education, and the economy.

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The Workforce Solutions Group of St. Louis Community College leverages education for growth in the knowledge economy by offering programs and services designed to advance people, businesses and communities. We are located at the Corporate College, a state of the art facility solely dedicated to corporate education and professional development.
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How Companies Can Identify Racial and Gender Bias in Their Customer Service

“Research shows that minority customers — blacks and Asians — regularly receive worse customer service than whites in ways that are not immediately obvious to onlookers (or even managers).”

In Managing Change, Avoid These 6 Detrimental Phrases

“This dirty half-dozen utterances can undermine staffers’ trust in the process—and in you as a leader. Along with these taboos are alternatives to help foster dialogue and ease the transition.”

5 Common Complaints About Meetings and What to Do About Them

“You don’t have to be in charge to take action.”

August 8, 2018: 10th Annual State of the St. Louis Workforce Event

Understanding the workforce is the first step in developing talent for it. We explore the trends and needs of our local marketplace and share our findings with you. You are invited to learn about three industry sectors: health care, financial services and information technology. These three fields are critically important in shaping the required skills for the St. Louis workforce for the next 10 years and beyond. The discussion will focus on the initiatives and resources that will assist the region in supporting these industries.
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Independent Workers and the Modern Labor Market

“15.5 million U.S. workers have alternative arrangements for their primary employment—this includes independent contractors, on-call workers, temporary help agency workers, and workers provided by contract firms.”

LinkedIn Workforce Report | St. Louis | June 2018

“Insights into hiring, skills gaps, and migration trends.”

A Template For Every Uncomfortable Work Email You’ll Ever Have to Send

“Uncomfortable conversations are one thing. But when you have to hold those conversations over email—whether you need to you need a written record of reporting bad behavior or simply need to set a record straight—it can get even more complicated. After all, once something’s in writing, it can live forever and ever.”

5 Ways to Project Confidence in Front of an Audience

“Speak slowly and use simple words.”

The ABCs of Personal Branding

“Whether it’s a job, internship or home loan, you will put yourself in front of someone and must convince them to give you something you want.  In this instance, you are the brand.”

Become a More Productive Learner

“A four-step process.”

Skills can be taught. Character you either have or you don’t have.” – Anthony Bourdain

About Richard Schumacher

Richard Schumacher is the technology manager for the Workforce Solutions Group of St. Louis Community College. He connects, designs, and applies technology to meet business user needs with eLearning, training, web content, instructional design, IT system, and performance improvement solutions. Richard has held various Microsoft Certifications since 1993. Learn more about Richard by following him: LinkedIn - Twitter - Articles - Email

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