Workforce Development News – January 3, 2017

By on January 3, 2017
Kick-Ass Customer Service

A weekly collection of interesting, insightful, and innovative articles on workforce development, employment and training, business performance improvement, leadership, higher education, and the economy.

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The Workforce Solutions Group of St. Louis Community College leverages education for growth in the knowledge economy by offering programs and services designed to advance people, businesses and communities. We are located at the Corporate College, a state of the art facility solely dedicated to corporate education and professional development.
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Kick-Ass Customer Service

“In a world of self-service, talented reps matter more than ever. But what sort of people are best equipped to handle today’s customers? And how can organizations ensure that they attract and retain the most-effective reps?”
https://hbr.org/2017/01/kick-ass-customer-service

How to Write a Killer Customer Thank-You Note

“Go ahead. Make your customer’s day. Dos and Don’ts and the five components of a killer thank you note.”
https://www.helpscout.net/blog/how-to-write-a-killer-thank-you-note/

The 5 Skills That Innovative Leaders Have in Common

“Based on an analysis of 5,000 leaders.”
https://hbr.org/2016/12/the-5-skills-that-innovative-leaders-have-in-common

16 Striking Findings from 2016

“Facts on the important events, issues and trends.”
http://www.pewresearch.org/fact-tank/2016/12/21/16-striking-findings-from-2016/

Can Bad Managers Be Saved?

“Most companies have teams that consistently show poor employee engagement. In many cases, this can be traced back to managers with little or no talent for people management.”
http://www.gallup.com/businessjournal/200153/bad-managers-saved.aspx

Customer Loyalty Is Overrated

“Marketers spend a lot of time—and money—trying to delight consumers with ever-fresher, ever-more-appealing products. But their customers, it turns out, make most purchase decisions almost automatically. They look for what’s familiar and easy to buy.”
https://hbr.org/2017/01/customer-loyalty-is-overrated

Why Do Job Interviews Feel So Weird?

“Examining what’s driving your discomfort can help you make peace with it — regardless of the outcome.”
https://www.glassdoor.com/blog/why-do-job-interviews-feel-so-weird/

45 Questions to Ask in Your Job Interview

“Asking good questions shows that you are interested and prepared. The answers to those questions should also help you decide whether or not you want to work for the employer.”
https://www.job-hunt.org/onlinejobsearchguide/article_job_interview_questions.shtml

7 Questions To Ask Yourself Before Accepting A Job Offer

“It’s worth taking a step back to think about whether or not it’s really the right move for you.”
https://www.glassdoor.com/blog/questions-before-accepting-offer/

8 Ways To Drive Your Career Forward

“Getting stuck in a rut or falling asleep at the wheel are hazards drivers face, but they are also a danger to your career.”
http://careersherpa.net/8-ways-to-drive-your-career-forward/

3 Ways to Find Your Dream Job in 2017

“Look for a company that makes a difference. Look for a company that helps you grow. Look for the right culture fit.”
https://www.glassdoor.com/blog/3-ways-to-find-your-dream-job-in-2017/

I don’t want life to imitate art. I want life to be art.” – Carrie Fisher

About Richard Schumacher

Richard Schumacher is the technology manager for the Workforce Solutions Group of St. Louis Community College. He connects, designs, and applies technology to meet business user needs with eLearning, training, web content, instructional design, IT system, and performance improvement solutions. Richard is a Microsoft Certified Trainer (MCT) and has held Microsoft Certifications since 1993. Learn more about Richard by following him: LinkedIn - Twitter - Google+ - Articles - Email

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