Workforce Development News – April 17, 2017

By on April 17, 2017
U.S. Manufacturing

A weekly collection of interesting, insightful, and innovative articles on workforce development, employment and training, business performance improvement, leadership, higher education, and the economy.

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The Workforce Solutions Group of St. Louis Community College leverages education for growth in the knowledge economy by offering programs and services designed to advance people, businesses and communities. We are located at the Corporate College, a state of the art facility solely dedicated to corporate education and professional development.
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How to Talk to Your Customers

“The way you talk to customers has a big impact on your brand, and nothing delivers customer satisfaction quite like consistently delightful communication. What’s the strategy behind successful conversations?”
https://www.helpscout.net/talking-to-customers/

A Face-to-Face Request Is 34 Times More Successful than an Email

“What’s most convenient isn’t always what’s most effective.”
https://hbr.org/2017/04/a-face-to-face-request-is-34-times-more-successful-than-an-email

The Right Culture: Not About Employee Happiness

“Measuring workers’ contentment doesn’t improve business outcomes. Approaching engagement as a business strategy yields better results.”
http://www.gallup.com/businessjournal/208487/right-culture-not-employee-happiness.aspx

America Has to Close the Workforce Skills Gap

“Closing the skills gap will likely involve greater emphasis on training current and prospective workers who haven’t attended college.”
https://www.bloomberg.com/view/articles/2017-04-12/america-has-to-close-the-workforce-skills-gap

Is U.S. Manufacturing Really Declining?

“The manufacturing sector’s share of U.S. jobs has fallen over time, but its output has kept pace with the U.S. economy in real terms.”
https://www.stlouisfed.org/on-the-economy/2017/april/us-manufacturing-really-declining

American Factories versus ‘Made in America’

“When can a product be advertised as ‘Made in USA’? The answer depends on much more than solely the location of final manufacture.”
http://www.industryweek.com/regulations/american-factories-versus-made-america

Responding to Feedback You Disagree With

“Ask for more specifics.”
https://hbr.org/2017/04/responding-to-feedback-you-disagree-with

US Adults Say Medicine, Tech Are Top Career Options

“Americans are more inclined than they have been in the past to advise young people to seek careers that suit them best, rather than make a specific recommendation.”
http://www.gallup.com/poll/208358/adults-say-medicine-tech-top-career-options.aspx

13 Must-Have Words to Include In Your Resume

“The words used show what level the candidates is at in their career.”
https://www.glassdoor.com/blog/words-to-include-in-resume/

How to Evaluate, Accept, Reject, or Negotiate a Job Offer

“Be methodical.”
https://hbr.org/2017/04/how-to-evaluate-accept-reject-or-negotiate-a-job-offer

11 Job Interview Hacks That Give You the Edge Every Time

“The job interview is probably the most important event in your career – don’t blow it.”
https://www.inc.com/peter-economy/11-job-interview-hacks-that-give-you-the-edge-every-time.html

Taxes are the price we pay for a civilized society.” – Justice Oliver Wendell Holmes, Jr.

About Richard Schumacher

Richard Schumacher is the technology manager for the Workforce Solutions Group of St. Louis Community College. He connects, designs, and applies technology to meet business user needs with eLearning, training, web content, instructional design, IT system, and performance improvement solutions. Richard is a Microsoft Certified Trainer (MCT) and has held Microsoft Certifications since 1993. Learn more about Richard by following him: LinkedIn - Twitter - Google+ - Articles - Email

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