Workforce Development News – March 21, 2016

By on March 21, 2016
Most Important Leadership Competencies

A weekly collection of interesting, insightful, and innovative articles on workforce development, employment and training, business performance improvement, leadership, higher education, and the economy.

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The Workforce Solutions Group of St. Louis Community College leverages education for growth in the knowledge economy by offering programs and services designed to advance people, businesses and communities. We are located at the Corporate College, a state of the art facility solely dedicated to corporate education and professional development.
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The Most Important Leadership Competencies, According to Leaders Around the World

“They’re all hard to improve because they run counter to our instincts.”
https://hbr.org/2016/03/the-most-important-leadership-competencies-according-to-leaders-around-the-world

How Americans’ Perceptions of the Economy Have Changed in Just Three Months

“How people feel about stock market prices, income, jobs, number of jobs, and business conditions.”
http://blogs.wsj.com/economics/2016/03/16/how-americans-perceptions-of-the-economy-have-changed-in-just-three-months/

A Checklist for Making Faster, Better Decisions

“Seven steps based on behavioral economics.”
https://hbr.org/2016/03/a-checklist-for-making-faster-better-decisions

How to Handle the Trickiest Support Scenarios

“When you’re in the wrong, When you don’t know, When a customer wants you to bend security policies, When you need to say no, When customers get angry, When the customer asks to speak with a manager, and An ounce of prevention.”
https://www.helpscout.net/blog/support-scenarios/

7 Essentials for Guiding Employees through Change

“Adapting to new methods, managers and hierarchies—or to the loss of beloved colleagues—can be traumatic. Here’s help in navigating those new waters, starting with the key factor: empathy.”
http://www.ragan.com/Main/Articles/50905.aspx

Job Seekers, Diagnose What’s Ailing Your Job Search

“Ask yourself these questions to identify what’s tripping you up as you look for a new job.”
http://money.usnews.com/money/blogs/outside-voices-careers/articles/2016-03-16/job-seekers-diagnose-whats-ailing-your-job-search

Half of U.S. May Endure ‘Lost Decade’ of Depressed Employment

“Economic recovery has been unusually sluggish and uneven across regional U.S. job markets, with employment set to stay low for years to come in areas that endured the recession’s worst.”
http://blogs.wsj.com/economics/2016/03/17/half-of-u-s-may-endure-lost-decade-of-depressed-employment/

24 Business Etiquette Rules Every Professional Should Know

“Professional social situations can be awkward. And, unfortunately, many people wind up making fools of themselves because they don’t understand that etiquette rules in business differ from those in other settings.”
http://www.businessinsider.com/business-rules-everyone-should-know-and-follow-2016-3

What It Will Take to Make the Tech Industry More Diverse

“For women, the technology gender gap seems to be getting bigger, not smaller. Women are earning fewer computer science bachelor’s degrees than they did 30 years ago. The numbers are just as bleak for blacks and Hispanics.”
https://hbr.org/2016/03/315-global-digital-ic-diversifying-the-tech-industrys-talent-pipeline

The 7 Qualities of People Who Are Highly Respected

“Respect is something not automatically given. It must be earned. When you’re in a leadership position, it is imperative that the people with whom you work respect you.”
http://www.entrepreneur.com/article/271849

Time is what we want most, but what we use worst.” – William Penn

About Richard Schumacher

Richard Schumacher is the technology manager for the Workforce Solutions Group of St. Louis Community College. He connects, designs, and applies technology to meet business user needs with eLearning, training, web content, instructional design, IT system, and performance improvement solutions. Richard is a Microsoft Certified Trainer (MCT) and has held Microsoft Certifications since 1993. Learn more about Richard by following him: LinkedIn - Twitter - Google+ - Articles - Email

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