The Importance of Continuing ACT’s Workplace Observation WorkKeys Assessment

By on November 10, 2016
The Importance of Continuing ACT's Workplace Observation WorkKeys Assessment

How much of your business is built on a good product and customer trust? They basically go hand in glove don’t they? At St. Louis Community College we pride ourselves in our products and our delivery. Because of that we have earned the trust of a lot of large, medium, and small companies.

One of our product lines is ACT WorkKeys assessments. These assessments have been designed to identify good applicants for a company. They insure a prospective employee has the core skills to be successful in a job. I constantly hear the need for people that can read and do the math required on a job. WorkKeys has those assessments. Using the WorkKeys system of job analysis and potential employee assessments, we can help a company identify a strong workforce.

As a FYI, through the years another required skill has made it almost to the top of the list. Safety. Obviously construction and manufacturing industries come to mind when thinking about environment/worksite awareness. However other industries like healthcare, transportation, and logistics, etc. are stressing safety awareness as well as learning the other occupational skills. The WorkKeys Workplace Observation assessment has helped identify people who are aware of their workplace environment.

Because our assessment system has helped companies through the years, we have gained their trust. Of course that trust then generates additional business as company needs arise. The trust in our delivery of service/product is what keeps us a viable provider.

We have been informed by ACT that they looking at setting up a sunset time frame for their Workplace Observation. We find it hard to believe that in this time when there is an emphasis on safety, a key assessment would be eliminated. We are hopeful that ACT will see the light and continue to providing the Workplace Observation assessment. The alternative that will help maintain the trust of our companies would be to find another product. We can only hope that it will never come to that. I would be interested in your thoughts.

Please feel free to contact me at

About Jim Duane

Jim has more than 30 years of experience in the workforce development field. At St. Louis Community College’s Workforce Solutions Group, Jim is the manager and lead WorkKeys job task and skill profiler for the WorkKeys Solution Center. Throughout his 10 plus years as a WorkKeys Job Profiler, Jim has worked with numerous large, medium and small size companies in the aerospace/defense, beverage, cement manufacturing, construction, drug manufacturing, electric utility, healthcare, hospital, petroleum-chemical processing, and sporting goods industries. His team has conducted approximately 50,000 WorkKeys assessments for companies, organized labor, schools, and organizations. He has also presented at national and regional conferences, chaired regional workforce resource committees, and conducted numerous local, statewide and national focus groups around workforce development. He has received the Missouri Governor's Award for Excellence in Leadership in workforce development. This award was based on the Malcolm Baldridge quality management criteria.

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