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Enroll Now for Customer Service Institute Class Starting March 28

By on February 2, 2016
Customer Service Institute

Enroll now for the 8-week class starting March 28, 2016.

Advance your opportunity for a rewarding customer service career.

The Customer Service Institute – CSI is specifically designed to address employers’ growing need for employees with great customer service skills, professionalism and exceptional work ethics. CSI answers this call by preparing individuals with training and certifications necessary to thrive. Participants can earn the following nationally recognized certifications:

NRF Customer Service and Sales Certification

Provides validation and credibility to the trained professional’s skills and knowledge of a variety of customer service concepts.

Microsoft Technical Associate Certification (MTA)

Addresses a wide spectrum of fundamental technical concepts, assess and validates core technical knowledge, and enhances technical credibility.

This program is offered at no cost to qualified applicants and is held at the MET Center at 6347 Plymouth Avenue in Wellston, Missouri (a block from the MetroLink station).

Employers Say

“We can train–but can you sell yourself and my products?” – Nordstrom Senior Sales Associate

“We need customer focused associates–who have great attitudes and are on-time.” – Walgreen’s and Home Depot Hiring Managers

Your Next Step

Contact CSI at 314-746-0800, or email lwilliams345@stlcc.edu, to enroll.

Download the program flyer (pdf).

You must meet the following criteria:

  • High School diploma or HiSet/GED
  • Pass WorkKeys Assessment tests (applied math, locating information, reading for information)
  • Complete Individual Assessment Profile

About Karin Fowler

Karin is the Senior Program Manager and Customer Service Business Practice Leader at St. Louis Community College, Workforce Solutions Group (WSG) Division, where she manages the Metropolitan Education Training (MET) Center. She manages and develops workshops in Customer Service, Career Development, Resume Writing, Interviewing and Leadership skills. She has been a Customer Service Business Practice Leader and Facilitator with the Workforce Solutions Group since July 1999. Karin has extensive experience in the areas of customer service development, training and delivery. In addition, she also manages on-site contracts to develop and deliver training for displaced and adult workers for coaching and career strategies. Karin consistently receives high praise on course evaluations with such comments as - “Karin’s inner personal attitude makes you want to be better,” “Helped me take a look at myself and helped me with better customer service; “Kept the audience involved” and “Karin re-integrated main points as examples during our group discussions and activities.”

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