Workforce Development News – Oct. 19, 2015

By on October 19, 2015
Science of Customer Emotions

A weekly collection of interesting, insightful, and innovative articles on workforce development, employment and training, business performance improvement, leadership, higher education, and the economy.

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The Workforce Solutions Group of St. Louis Community College leverages education for growth in the knowledge economy by offering programs and services designed to advance people, businesses and communities. We are located at the Corporate College, a state of the art facility solely dedicated to corporate education and professional development.
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The New Science of Customer Emotions

“A three phase process for firms to identify and leverage the particular motivators that will maximize their competitive advantage and growth.”

50 Rules for Being a Great Leader

“Becoming a great leader isn’t something that happens overnight, but it can be achieved through discipline, hard work and a commitment to improvement through experience.”

Why Organizations Don’t Learn

“For any enterprise to be competitive, continuous learning and improvement are key—but not always easy to achieve. Four biases stand in the way:”

5 Essential Questions to Ask Before Your Next Engagement Survey

“Surveying employees can be an exercise in futility—and can actually damage morale and commitment—unless you commit to take timely action based on the responses.”

Be Your Own Best Advocate

“Do you know how to recognize and seize the chances you get to position yourself for a better role, change an untenable situation, or ensure that you’re getting credit for extra work? Focus on these four steps: recognize, prepare, initiate, and navigate.”

7 Things That Make Great Bosses Unforgettable

“Unforgettable bosses change us for the better. They see more in us than we see in ourselves, and they help us learn to see it too. They dream big and show us all the great things we can accomplish.”

Hispanics: College Majors and Earnings

“Which majors are popular for Hispanics around the country and what are their respective annual earnings?”

Wealth Inequality Has Widened Along Racial, Ethnic Lines Since End of Great Recession

“The Great Recession, fueled by the crises in the housing and financial markets, was universally hard on the net worth of American families. But even as the economic recovery has begun to mend asset prices, not all households have benefited alike, and wealth inequality has widened along racial and ethnic lines.”

Resume Warning Signs: When It’s Time to Just Say ‘No’

“There are some universal warning signs to watch out for. Hiring candidates whose resumes exhibit these red flags may be a very costly mistake.”

A Simple Formula for Changing Our Behavior

“Learning — by definition — will always feel inauthentic. Identify the problem. State what needs to happen. Offer to help.”

131 Actionable Ideas from Ten Books I Wish I Had Read Ages Ago

From “Find Your Element,” “Start With Why,” “Purple Cow,” “Tipping Point,” “Getting Things Done,” “The Seven Habits of Highly Effective People,” “The 4-Hour Workweek,” “The Innovator’s Dilemma,” “The Lean Startup,” and “Zero to One.”

Write to be understood, speak to be heard, read to grow.” – Lawrence Clark Powell

About Richard Schumacher

Richard Schumacher is the technology manager for the Workforce Solutions Group of St. Louis Community College. He connects, designs, and applies technology to meet business user needs with eLearning, training, web content, instructional design, IT system, and performance improvement solutions. Richard has held various Microsoft Certifications since 1993. Learn more about Richard by following him: LinkedIn - Twitter - Articles - Email

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