Workforce Development News – March 24, 2015

By on March 24, 2015
Phrases to Improve Every Support Interaction

A weekly collection of interesting, insightful, and innovative articles on workforce development, employment and training, business performance improvement, leadership, higher education, and the economy.

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The Workforce Solutions Group of St. Louis Community College leverages education for growth in the knowledge economy by offering programs and services designed to advance people, businesses and communities. We are located at the Corporate College, a state of the art facility solely dedicated to corporate education and professional development.
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Engage Your Long-Time Employees to Improve Performance

“The most important thing that companies must do to get the most from their workforce is to align their talent, engagement and tenure strategies. Somewhere along the way, most workers lose some of their motivation to make a difference and create value for their employers. The highest performing individuals in companies have three things going for them:”
https://hbr.org/2015/03/engage-your-long-time-employees-to-improve-performance

Phrases to Improve Every Support Interaction

“Mastering support requires the experience of knowing just what to say and the wisdom to recognize the best way to say it.”
http://www.helpscout.net/blog/customer-service-phrases/

The Three Necessary Steps to Resolving Customer Problems

“No matter how flawless a business is or how perfectly plans are laid out, problems will arise. The key to retaining customers when a problem arises in a business is in how the issue is resolved.”
http://www.gallup.com/opinion/gallup/181982/three-necessary-steps-resolving-customer-problems.aspx

How to Design an Agenda for an Effective Meeting

“We’ve all been in meetings where participants are unprepared, people veer off-track, and the topics discussed are a waste of the team’s time. Here are some tips for designing an effective agenda for your next meeting, with a sample agenda and template.”
https://hbr.org/2015/03/how-to-design-an-agenda-for-an-effective-meeting

Do You Really Need to Hold That Meeting?

“Although scheduling a meeting can be the right solution in many instances, it’s not always the best answer. Here’s a decision tree to help you quickly determine if a meeting makes the most sense.”
https://hbr.org/2015/03/do-you-really-need-to-hold-that-meeting

How to Run a Meeting That’s Not Terrible

“Five tips for engaging – not boring – your participants.”
http://money.usnews.com/money/careers/articles/2015/03/18/how-to-run-a-meeting-thats-not-terrible

What We’re Missing In Measuring Who’s Ready For College

“A more educated workforce would be a great boon to the economy. Who’s ready for college? Not a lot of us … far less than half of those taking college entrance exams could tread water at our nation’s colleges and universities.”
http://fivethirtyeight.com/features/what-were-missing-in-measuring-whos-ready-for-college/

When Learning at Work Becomes Overwhelming

“Learning requirements have reached unrealistic levels in many roles and work situations today. This phenomenon of ‘too much to learn’ is not only feeding the perception of critical skills shortages in many sectors, but it can also accelerate burnout. So how can we make learning more practical and efficient?”
https://hbr.org/2015/03/when-learning-at-work-becomes-overwhelming

50 Most Common Interview Questions

“When it comes to the interview process, research and preparation for the interview can often times determine your chances of making it to the next step. One of the best ways to get ready for a job interview is to practice your responses to any and all interview questions.”
http://www.glassdoor.com/blog/common-interview-questions/

5 Workplace Stereotypes About Millennials That Aren’t True

“Don’t believe these unfounded criticisms.”
http://money.usnews.com/money/blogs/outside-voices-careers/2015/03/16/5-workplace-stereotypes-about-millennials-that-arent-true

Tact is the ability to tell someone to go to hell in a way that they look forward to the trip.” – Winston Churchill

About Richard Schumacher

Richard Schumacher is the technology manager for the Workforce Solutions Group of St. Louis Community College. He connects, designs, and applies technology to meet business user needs with eLearning, training, web content, instructional design, IT system, and performance improvement solutions. Richard is a Microsoft Certified Trainer (MCT) and has held Microsoft Certifications since 1993. Learn more about Richard by following him: LinkedIn - Twitter - Google+ - Articles - Email

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