Workforce Development News – Feb. 23, 2015

A weekly collection of interesting, insightful, and innovative articles on workforce development, employment and training, business performance improvement, leadership, higher education, and the economy.

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The Workforce Solutions Group of St. Louis Community College leverages education for growth in the knowledge economy by offering programs and services designed to advance people, businesses and communities. We are located at the Corporate College, a state of the art facility solely dedicated to corporate education and professional development.
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The 10 Commitments for Excellence in Business

“Choose to make every moment count. Success often comes down to having the right attitude and smart decision making.”
http://www.entrepreneur.com/article/242538

How to Talk to Your Angriest Customers

“Support isn’t about always being right, it’s about always being willing to make it right. Here are a few principles for doing just that.”
http://www.helpscout.net/blog/customer-complaints/

How Great Coaches Ask, Listen, and Empathize

“Coaching is about connecting with people, inspiring them to do their best, and helping them to grow. By using coaching methods and techniques in the right situations, leaders can still be effective without knowing all the answers and without telling employees what to do.”
https://hbr.org/2015/02/how-great-coaches-ask-listen-and-empathize

You Might Be the Reason Your Employees Aren’t Changing

“97% of employees readily admit to having a ‘career-limiting habit’ — some behavior that will forever hold them back, unless they can learn to change it.”
https://hbr.org/2015/02/you-might-be-the-reason-your-employees-arent-changing

7 Qualities of Remarkable Leaders

“Companies with great leaders perform better and have happier employees. Why not learn the habits of remarkable leadership?”
http://www.inc.com/peter-economy/7-qualities-of-remarkable-leaders.html

The 7 Avoidable Sins of Weak Leaders

“Weak leaders always take the easy way out. Strong leaders cultivate virtues that create long-term success.”
http://www.inc.com/geoffrey-james/the-7-avoidable-sins-of-weak-leaders.html

6 Ways the Great Recession Changed Hiring

“There have been some quite significant changes to the labor market and hiring climate in the aftermath of the recession.”
https://www.recruiter.com/i/6-ways-the-great-recession-changed-hiring/

When Senior Managers Won’t Collaborate

“Firms that are landing the highest-value work are focusing more on integrating than on acquiring specialized expertise.”
https://hbr.org/2015/03/when-senior-managers-wont-collaborate

11 Ways To Keep Your Press Releases From Being Ignored

“Don’t give reporters a reason to dismiss your release without even really reading it. Double-check before you send.”
http://www.ragan.com/Main/Articles/49307.aspx

8 Simple Steps to an Incredibly Productive Day

“Need to complete a major task in a short period of time? Here’s how to work smarter and harder in one incredible burst.”
http://www.inc.com/jeff-haden/not-for-the-meek-8-steps-to-an-exceptionally-productive-day.html

15 Data Visualizations That Will Blow Your Mind

“This roundup is an at-a-glance representation of the range of uses data analysis has, from pop culture to public good. The best data visualizations are storytelling tools that spark discussion and elicit calls to action.”
http://blog.udacity.com/2015/01/15-data-visualizations-will-blow-mind.html

“Do not wait until the conditions are perfect to begin. Beginning makes the conditions perfect.” – Alan Cohen

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