Workforce Development News – August 3, 2015

By on August 3, 2015
Ace Your Next Job Interview

A weekly collection of interesting, insightful, and innovative articles on workforce development, employment and training, business performance improvement, leadership, higher education, and the economy.

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The Workforce Solutions Group of St. Louis Community College leverages education for growth in the knowledge economy by offering programs and services designed to advance people, businesses and communities. We are located at the Corporate College, a state of the art facility solely dedicated to corporate education and professional development.
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Customers Like Self-Service, Unless It Undermines Customer Support

“Even customers happy with self-service become less than thrilled with their options when—not if—something goes wrong. True customer-centricity requires that answers can be quickly found and easily implemented with a minimum of muss and fuss.”
https://hbr.org/2015/07/customers-like-self-service-unless-it-undermines-customer-support

10 Communication Secrets of Great Leaders

“Great leaders connect with people on an emotional level every time they speak. Their words inspire others to achieve more than they ever thought possible.”
http://www.entrepreneur.com/article/248742

Create a Conversation, Not a Presentation

“Each individual needs to arrive at the conclusions independently to really understand it, to believe in it, and to be willing to work hard to execute it. No one wants to sit and listen to another person present for hours on end. People want to ask questions and to provide their own insights. They want to problem-solve and debate.”
https://hbr.org/2015/07/create-a-conversation-not-a-presentation

The Meritocracy Myth

“Meritocracy is a wonderful idea that organizational leaders proudly believe in. However, the facts reveal a vast gap between idea and reality.”
http://www.talentmgt.com/articles/7342-the-meritocracy-myth

10 Questions You Should Always Ask a Potential Employer

“When the employer asks, ‘Do you have any questions for me?’ What question should every job seeker be sure to ask at this moment, and why?”
https://www.recruiter.com/i/10-questions-you-should-always-ask-a-potential-employer/

Yes, Your Résumé Needs a Summary

“How long will recruiters spend on your résumé before deciding to toss it in the recycle bin? Six seconds – that’s about 20 to 30 words. So how do you write those first few lines of your resume—the summary section—to compel the recruiter to keep reading?”
https://hbr.org/2015/07/yes-your-rsum-needs-a-summary

How to Answer the 31 Most Common Interview Questions

“Wouldn’t it be great if you knew exactly what a hiring manager would be asking you in your next interview?”
https://www.themuse.com/advice/how-to-answer-the-31-most-common-interview-questions

5 Tips to Ace Your Next Job Interview

“With these five tips, you’ll find yourself much better prepared and exponentially more confident when it comes time to interview for a new job.”
http://www.inc.com/samuel-edwards/5-tips-to-ace-your-next-job-interview.html

51 Interview Questions You Should Be Asking

“You probably already know that an interview isn’t just a chance for a hiring manager to grill you—it’s your opportunity to sniff out whether a job is the right fit for you.”
https://www.themuse.com/advice/51-interview-questions-you-should-be-asking

5 Things to Immediately Stop Doing at Work

“These actions are sabotaging your career and workplace happiness.”
http://money.usnews.com/money/blogs/outside-voices-careers/2015/07/27/5-things-to-immediately-stop-doing-at-work

7 Perfect Replies to (Politely) Shut Down Negative People

“Up until very recently, I’ve had two techniques for dealing with negative co-workers and colleagues. Neither of them ever worked. So I finally figured out a third way to deal: responding to unhappy statements in a way that shut down the pessimism while still keeping the conversation alive.”
https://www.themuse.com/advice/7-perfect-replies-to-politely-shut-down-negative-people

Opportunity is missed by most people because it is dressed in overalls and looks like work.” – Thomas Edison

About Richard Schumacher

Richard Schumacher is the technology manager for the Workforce Solutions Group of St. Louis Community College. He connects, designs, and applies technology to meet business user needs with eLearning, training, web content, instructional design, IT system, and performance improvement solutions. Richard is a Microsoft Certified Trainer (MCT) and has held Microsoft Certifications since 1993. Learn more about Richard by following him: LinkedInTwitterGoogle+ArticlesEmail

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