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Project Xcel Customer Service Employer Symposium

By on April 13, 2015
Project Xcel Customer Service Employer Symposium

On April 7, 2015, the Missouri Customer Service Partnership (MCSP) Project Xcel presented an employer symposium at the St. Louis Community Corporate College. Our primary goal was to provide information on the importance of customer service and how it impacts the economy. There were many topics covered during the symposium and the presenters did an outstanding job of sharing information on the impact customer service has on their companies. The panel also discussed using customer service as a career launching opportunity and not a dead-end job. We were thrilled that other employers were also in attendance along with students who are now enrolled in the Project Xcel customer service classes. The students benefited greatly in the discussions and have expressed a desire to work for some of the company presenters.
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About Karin Fowler

Karin is the Senior Program Manager and Customer Service Business Practice Leader at St. Louis Community College, Workforce Solutions Group (WSG) Division, where she manages the Metropolitan Education Training (MET) Center. She manages and develops workshops in Customer Service, Career Development, Resume Writing, Interviewing and Leadership skills. She has been a Customer Service Business Practice Leader and Facilitator with the Workforce Solutions Group since July 1999. Karin has extensive experience in the areas of customer service development, training and delivery. In addition, she also manages on-site contracts to develop and deliver training for displaced and adult workers for coaching and career strategies. Karin consistently receives high praise on course evaluations with such comments as - “Karin’s inner personal attitude makes you want to be better,” “Helped me take a look at myself and helped me with better customer service; “Kept the audience involved” and “Karin re-integrated main points as examples during our group discussions and activities.”

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