Project Xcel Customer Service Employer Symposium, Tuesday, Nov. 10, 2015

By on November 6, 2015
Skills for the Customer-Centered Economy

St. Louis Community College Workforce Solutions Group and The Missouri Customer Service Partnership Program Project Xcel invites you to attend our annual Employer Symposium, Tuesday, 10 November 2015, 7:30 to 9:00 a.m., at the St. Louis Community College Corporate College, 3221 McKelvey Road, Bridgeton, Missouri.

Topics:

  • The importance of customer service skills and work ethics within an organization, customer service trends, and qualities of great customer service
  • 2015 Missouri Labor Market
  • Network with other employer’s and service providers
  • Panel discussion on hiring practices within the customer service industry

Continental Breakfast will be served.

RSVP to Sandra Ginger at 314-746-0834.

About Karin Fowler

Karin is the Senior Program Manager and Customer Service Business Practice Leader at St. Louis Community College, Workforce Solutions Group (WSG) Division, where she manages the Metropolitan Education Training (MET) Center. She manages and develops workshops in Customer Service, Career Development, Resume Writing, Interviewing and Leadership skills. She has been a Customer Service Business Practice Leader and Facilitator with the Workforce Solutions Group since July 1999. Karin has extensive experience in the areas of customer service development, training and delivery. In addition, she also manages on-site contracts to develop and deliver training for displaced and adult workers for coaching and career strategies. Karin consistently receives high praise on course evaluations with such comments as - “Karin’s inner personal attitude makes you want to be better,” “Helped me take a look at myself and helped me with better customer service; “Kept the audience involved” and “Karin re-integrated main points as examples during our group discussions and activities.”

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