Workforce Development News – March 3, 2014

A weekly collection of interesting, insightful, and innovative articles on workforce development, employment and training, business performance improvement, leadership, higher education, and the economy.

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The Workforce Solutions Group of St. Louis Community College leverages education for growth in the knowledge economy by offering programs and services designed to advance people, businesses and communities. We are located at the Corporate College, a state of the art facility solely dedicated to corporate education and professional development.
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You Don’t Need A Survey to Gauge Employee Engagement

“Rather than go through the formality of a survey, just talk with—and listen to—your employees. Try out these six questions.”
http://www.ragan.com/Main/Articles/47990.aspx

Stop Blaming, Start Innovating

“In the quest for greater employee engagement, management can easily fall into the trap of blaming the workforce for not stepping up and doing more to contribute to innovation. Conversely, it is common for employees to think, ‘It’s our leaders’ fault.’ How many of these innovation-killers are at play in your company, and which of them can you help remove?”
http://www.forbes.com/sites/larrymyler/2014/02/28/stop-blaming-start-innovating/

Certification Test Focuses on Readying Students for Work, Not College

“For American industry, finding employees who have all the requisite skills is a big challenge, and hiring people who don’t stack up can cost businesses a great deal of money. The WorkKeys certification test aims to boost U.S. students’ workforce readiness.”
http://www.pbs.org/newshour/bb/education-jan-june14-skillsgap-01-22/

10,000 WorkKeys Assessments in Three Years

The WorkKeys Solution Center has completed 10,000 assessments in the last three years for training programs and the aerospace, automotive, biotechnology, healthcare, manufacturing, pharmaceutical, and service industries. We strive to be an integral part of our client’s solutions as they try to carve their niche in both today’s and the future’s market. Contact us to see how the WorkKeys Solution Center at the Corporate College can work for you.
http://workforcesolutions.stlcc.edu/2014/10000-workkeys-assessments-in-three-years/

Why Being the Last Interview of the Day Could Crush Your Chances

“A similarly qualified applicant who interviewed on the tail end of his top-scoring competition got lower scores overall than what he or she would have otherwise received. Conversely, those who interviewed after a group of weaker competitors got better than expected evaluations.”
https://knowledge.wharton.upenn.edu/article/why-being-the-last-interview-of-the-day-could-crush-your-chances/

The Web at 25 in the U.S.

“The overall verdict: The internet has been a plus for society and an especially good thing for individual users.”
http://www.pewinternet.org/2014/02/27/the-web-at-25-in-the-u-s/

How to Improve Customer Service

“Great service is the key to gain repeat customers who will return time and again, as well as recommend your products and services to others. Conversely, disgruntled, unhappy customers not only cost you sales, but also influence others to avoid your business. Failing to meet your customer’s expectation initially is a problem – but failing to respond and resolve the problem is a sure disaster with adverse consequences for sales and profits.”
http://www.websitemagazine.com/content/blogs/posts/archive/2013/12/18/how-to-improve-customer-service-at-your-operation.aspx

5 Presentation Habits You Must Unlearn

“Preparing to deliver a speech? Steer clear of these common errors that will preclude you from engaging with your audience and landing your message.”
http://www.ragan.com/Main/Articles/48003.aspx

Hate Small Talk? One Approach Anyone Can Use

“Chatting with people you don’t know is easy if you follow one simple rule.”
http://www.inc.com/jeff-haden/hate-small-talk-one-approach-anyone-can-use.html

Conflicting Interests – Five Principles for Managing Your Work and Personal Life

“Don’t let your career cause regrets in your personal life.”
http://blogs.hbr.org/2014/02/dont-end-your-career-with-regrets-in-your-personal-life/

8 Ways to Get Your Employees to Blog

“Your staffers have lots of information to share, so get past their ‘I don’t write well’ objections and help them share their insights. It will do wonders for your Web traffic—and bottom line.”
http://www.ragan.com/Main/Articles/48002.aspx

10 Habits of Remarkably Giving People

“Think giving is easy? Think again.”
http://www.inc.com/jeff-haden/10-habits-of-remarkably-giving-people.html

“When people talk, listen completely. Most people never listen.” – Ernest Hemingway

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