Workforce Development News – June 23, 2014

By on June 23, 2014
ABC's of Customer Service

A weekly collection of interesting, insightful, and innovative articles on workforce development, employment and training, business performance improvement, leadership, higher education, and the economy.

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The Workforce Solutions Group of St. Louis Community College leverages education for growth in the knowledge economy by offering programs and services designed to advance people, businesses and communities. We are located at the Corporate College, a state of the art facility solely dedicated to corporate education and professional development.
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Are These The 13 Worst Customer Service Mistakes Ever?

“All fixable, but all tragic in their little, or more than little, way.”
http://www.forbes.com/sites/micahsolomon/2014/06/11/are-these-the-13-worst-customer-service-mistakes-ever/

Every Customer Wants These 5 Gifts

“Customers want solutions to their problems, right? Well, yes, but that’s what they want from what you’re selling. What do they want from you, personally?”
http://www.inc.com/geoffrey-james/every-customer-wants-these-5-gifts.html

Why The World’s Dumbest Idea Is (Finally) Dying

“Bad ideas don’t die just because they are bad. They hang around until a consensus forms around another idea that is better. This is what’s happening now with a stupid idea has dominated American business for the last four decades.”
http://www.forbes.com/sites/stevedenning/2014/06/17/why-the-worlds-dumbest-idea-is-finally-dying/

How to Spend the First 10 Minutes of Your Day

“The day is over and I am leaving the office with a tremendous sense of accomplishment. What have I achieved?”
http://blogs.hbr.org/2014/06/how-to-spend-the-first-10-minutes-of-your-day/

19 Reasons Why This Is An Excellent Resume

“While resumes should be tailored to the industry you’re in, the one below offers a helpful guide for entry- and mid-level professionals with three to five years of relevant work experience.”
http://www.businessinsider.com/why-this-is-an-excellent-resume-2013-11

6 Things Your Cover Letter Should Never Say (But Probably Does)

“Here are some examples of real-life cover letter sentences that don’t quite make the cut in the competitive hiring landscape.”
http://blog.brazencareerist.com/2014/06/16/6-things-cover-letter-never-say-probably/

5 Tips for Job Seekers to Stay Positive

“You’re discouraged. You’re overwhelmed. You’re tired of looking for jobs. And you’re not alone. But there’s good news for discouraged job seekers.”
http://www.glassdoor.com/blog/5-tips-job-seekers-stay-positive/

8 Ways to Create Killer Online Content

“Writers and marketing specialists must work in concert on letting potential visitors know precisely what is on your website and what value it has for them.”
http://www.ragan.com/Main/Articles/48467.aspx

10 Reasons Eye Contact Is Everything in Public Speaking

“When you’re in front of an audience, strategic eye contact has the power to change how people think of you. Here’s why.”
http://www.inc.com/sims-wyeth/10-reasons-why-eye-contact-can-change-peoples-perception-of-you.html

Please, No More Advice On Building My Personal Brand

“The basic premise — get known, get liked, inspire trust and do stellar work — needs no embellishment. I can take it from there.”
http://www.forbes.com/sites/groupthink/2014/06/15/please-no-more-advice-on-building-my-personal-brand/

Do it or not. There is no try.” – Yoda

About Richard Schumacher

Richard Schumacher is the technology manager for the Workforce Solutions Group of St. Louis Community College. He connects, designs, and applies technology to meet business user needs with eLearning, training, web content, instructional design, IT system, and performance improvement solutions. Richard is a Microsoft Certified Trainer (MCT) and has held Microsoft Certifications since 1993. Learn more about Richard by following him: LinkedIn - Twitter - Google+ - Articles - Email

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