Workforce Development News – July 28, 2014

A weekly collection of interesting, insightful, and innovative articles on workforce development, employment and training, business performance improvement, leadership, higher education, and the economy.

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The Workforce Solutions Group of St. Louis Community College leverages education for growth in the knowledge economy by offering programs and services designed to advance people, businesses and communities. We are located at the Corporate College, a state of the art facility solely dedicated to corporate education and professional development.
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4 Steps From Customer Anger To Customer Loyalty: The Expert Customer Service Recovery Method

“Service breakdowns are uncomfortable, and they require training to resolve. But you’ll find an opportunity hidden inside your company’s worst moments: the opportunity to bring a customer closer to you. Here’s how.”
http://www.forbes.com/sites/micahsolomon/2014/07/16/customer-service-recovery/

Phrases to Improve Every Customer Support Interaction

“People simply want to believe that their issue matters to you, and that you don’t see them as ‘Complaining Person #5589.’ What you say and how you say it thus greatly affects the outcome.”
http://www.helpscout.net/blog/customer-service-phrases/

4 Things You Thought Were True About Time Management

“For the lone professional, getting control over your workload and schedule is daunting. But knowing the difference between what people say will work and what actually does may be the first step in the right direction.”
http://blogs.hbr.org/2014/07/4-things-you-thought-were-true-about-time-management/

74% of STEM Grads Don’t Get STEM Jobs

“Is there a shortage of STEM-trained professionals or not?”
http://www.computerworld.com/s/article/9249838/For_half_STEM_degrees_lead_to_other_jobs

Census Bureau Reports Majority of STEM College Graduates Do Not Work in STEM Occupations

“STEM graduates have relatively low unemployment, however these graduates are not necessarily employed in STEM occupations.”
https://www.census.gov/newsroom/releases/archives/employment_occupations/cb14-130.html
Interactive graphic:  https://www.census.gov/dataviz/visualizations/stem/stem-html/

12 Etiquette Tips for Today’s Workplace

“Employees are telecommuting, offices are adopting open floor plans, and dress codes are loosening up. Not sure how to stay professional amid the changes? Here’s some advice.”
http://www.ragan.com/Main/Articles/48575.aspx

9 Sensational Traits of Highly Promotable Employees

“Often employees assume there is a key initiative, a specific action, a high-visibility project, or a critical role they should take on…and if they do, a promotion is just about guaranteed. Attitude informs action. Attitude informs behavior. Attitude is the driving force behind every achievement, every accomplishment, and every success. Attitude, where performance and therefore advancement is concerned, is everything.”
http://www.inc.com/jeff-haden/9-sensational-traits-of-highly-promotable-employees.html

8 Secrets From Power Networking Pros

“Career advancement is as much about who you know as what you know—and that’s exactly why being a powerful networker is so important.”
http://www.forbes.com/sites/learnvest/2014/07/23/secrets-from-power-networking-pros/

10 Networking Tips from Your Grandfather That Still Apply Today

“You live in the golden age of ceaseless self-promotion, but that doesn’t mean your every exhale needs to contain a horn-tooting statement.”
http://blog.brazencareerist.com/2014/07/25/10-networking-tips-grandfather-still-apply-today/

The Top 5 Workplace Time Traps

“Are we really more productive than our mothers and fathers, or does better technology just give us more time to kvetch about how busy we are?”
http://www.ragan.com/Main/Articles/48598.aspx

“Weird Al” Yankovic – Word Crimes

Fun music video from “Weird Al” Yankovic, especially for English majors and professional writers (YouTube, 3:45).
http://www.youtube.com/watch?v=8Gv0H-vPoDc

“Customer satisfaction is worthless. Customer loyalty is priceless.” – Jeffrey Gitomer

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