Workforce Development News – Sept. 30, 2013

By on September 30, 2013
5 Words That Customers Absolutely Hate

A weekly collection of interesting, insightful, and innovative articles on workforce development, employment and training, business performance improvement, leadership, higher education, and the economy.

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The Workforce Solutions Group of St. Louis Community College leverages education for growth in the knowledge economy by offering programs and services designed to advance people, businesses and communities. We are located at the Corporate College, a state of the art facility solely dedicated to corporate education and professional development.
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5 Words That Customers Absolutely Hate

“Regardless of whether you’re in sales, support, engineering, marketing or management, if you say those words to a customer, that customer knows that your firm doesn’t give a damn. And you’ve probably lost that customer, too. Here’s why.”
http://www.inc.com/geoffrey-james/the-5-words-that-customers-hate_1.html

A Quick Guide on How to “Talk Strategically”

“Many in business and most in talent management fail to realize that as soon as you open your mouth, it’s immediately obvious to almost all leaders and executives whether you are ‘strategic’ and ‘know the business.’ Talking strategically means using language from each of these seven strategic business ‘dialects.’”
http://www.ere.net/2013/09/23/a-quick-guide-on-how-to-talk-strategically/

STLCC Receives Almost $3 Million to Respond to Employment Needs of the St. Louis Region

The U.S. Department of Labor announced today that St. Louis Community College will receive funding to train 420 people for jobs in the transportation, distribution and logistics industry sectors in the St. Louis region. STLCC’s Workforce Solutions Group will provide training for these high-skill jobs in fields such as truck driving, logistics, avionics and aircraft maintenance.
http://workforcesolutions.stlcc.edu/2013/stlcc-receives-grant-respond-employment-st-louis-region/

The Growing Economic Clout of the College Educated

“College-educated households are the only households whose incomes have grown on a per household basis from 1991 to 2012.”
http://www.pewresearch.org/fact-tank/2013/09/24/the-growing-economic-clout-of-the-college-educated/

Six Ways to Grow Your Job

“If you’re ambitious but your job offers you limited opportunities for exploration and growth, what can you do to develop new skills?”
http://blogs.hbr.org/2013/09/six-ways-to-grow-your-job/

The STEM Crisis Is a Myth

“You must have seen the warning a thousand times: Too few young people study scientific or technical subjects, businesses can’t find enough workers in those fields, and the country’s competitive edge is threatened. And yet, alongside such dire projections, you’ll also find reports suggesting just the opposite—that there are more STEM workers than suitable jobs.”
http://spectrum.ieee.org/at-work/education/the-stem-crisis-is-a-myth

The Boom Towns and Ghost Towns of the New Economy

“Five years after the crash, with the national economy just beginning to return to something resembling normalcy, we can begin to trace the outlines of America’s emerging economic map—and take inventory of the places that are thriving, those that are declining, and those that are trying to come back.” “90 percent of new jobs in St. Louis are low-wage.”
http://www.theatlantic.com/magazine/archive/2013/10/the-boom-towns-and-ghost-towns-of-the-new-economy/309460/

The 7 Sleeper Features of an Effective Cover Letter

“Everyone knows that a cover letter can make or break your chance of being considered for a position. It shouldn’t. It’s intended to lead the employer to review your résumé and provide additional information to be considered for the job.”
http://money.usnews.com/money/blogs/outside-voices-careers/2013/09/20/the-7-sleeper-features-of-an-effective-cover-letter

5 Opening Lines For Your Cover Letter To Get Noticed

“There’s no one right way to open your cover letter, but there are a few techniques you can try to make your letter stand out.”
http://www.glassdoor.com/blog/5-opening-lines-cover-letter-noticed/

Rethinking the Decision Factory – How to Manage Information Workers

“Most companies make two big mistakes in managing knowledge workers. The first is to think that they should structure this workforce as they do a manual workforce—with each employee doing the same tasks day in and day out. The second is to assume that knowledge is necessarily bundled with the workers and, unlike manual labor, can’t readily be codified and transferred to others.”
http://hbr.org/2013/10/rethinking-the-decision-factory/ar/1

Manage Your Most Important Employee: You

“Six ways to ensure you get the most out of yourself, every single workday.”
http://www.inc.com/geoffrey-james/manage-your-most-important-employee-you.html

You just gotta ignite the light and let it shine. Just own the night like the Fourth of July.” – Katy Perry

About Richard Schumacher

Richard Schumacher is the technology manager for the Workforce Solutions Group of St. Louis Community College. He connects, designs, and applies technology to meet business user needs with eLearning, training, web content, instructional design, IT system, and performance improvement solutions. Richard is a Microsoft Certified Trainer (MCT) and has held Microsoft Certifications since 1993. Learn more about Richard by following him: LinkedInTwitterGoogle+ArticlesEmail

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