Workforce Development News – Oct. 14, 2013

By on October 14, 2013
Forget Customer Delight - Focus on Customer Relief

A weekly collection of interesting, insightful, and innovative articles on workforce development, employment and training, business performance improvement, leadership, higher education, and the economy.

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The Workforce Solutions Group of St. Louis Community College leverages education for growth in the knowledge economy by offering programs and services designed to advance people, businesses and communities. We are located at the Corporate College, a state of the art facility solely dedicated to corporate education and professional development.
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Forget Customer Delight – Focus on Customer Relief

“Just because you can’t do exactly what a customer asks doesn’t mean you can’t do something.”
http://www.inc.com/jeff-haden/forget-customer-delight-focus-on-customer-relief.html

Adult Learning Academy

Funded by a grant from the U.S. Department of Labor, the Adult Learning Academy is St. Louis Community College’s innovative approach to the redesign of developmental education. (YouTube 6:16).
http://www.youtube.com/watch?v=iCf8E71Biyo&feature=c4-overview-vl&list=PL963958BC586AC501

10 Things Employees Want More Than a Raise

“Contrary to popular belief, employees value many things more than the amount of money they’re being paid. If they’re treated right, employees will not only work for less, they’ll be happier and more productive as they do so.”
http://www.inc.com/geoffrey-james/10-things-employees-want-more-than-a-raise.html

Middle-Wage Jobs That Have Survived, and the States That Are Fostering Them

“Not every middle-skill, middle-wage job is now extinct because of automation and offshoring. A subset of mid-wage manufacturing jobs (along with jobs in energy, health care, and other sectors) are among the healthiest post-recession occupations in the U.S.”
http://www.economicmodeling.com/2013/10/03/middle-skill-jobs-that-have-survived-and-the-states-that-are-fostering-them/

Unhappy Employees Outnumber Happy Ones By Two To One Worldwide

“Only 13% of workers feel engaged by their jobs. The vast majority, some 63%, are ‘not engaged,’ meaning they’re checked out. A full 24% are ‘actively disengaged,’ meaning they pretty much hate their jobs. So work is more often a source of frustration than one of fulfillment for 87% of the world’s workers.”
http://www.forbes.com/sites/susanadams/2013/10/10/unhappy-employees-outnumber-happy-ones-by-two-to-one-worldwide/

Worldwide, 13% of Employees Are Engaged at Work

“People spend a substantial part of their lives working. As a result, the quality of their workplace experience is inevitably reflected in the quality of their lives. The vast majority of employees worldwide report an overall negative experience at work – and just one in eight are fully involved in and enthusiastic about their jobs – is important when considering why the global recovery remains sluggish, while social unrest abounds in many countries.”
http://www.gallup.com/poll/165269/worldwide-employees-engaged-work.aspx

The Hard Truth About Soft Skills – Why You Need To Include Soft Skills On Your Resume

“Hard skills are the foundation of a successful career. But soft skills are the cement.”
http://dorothydalton.com/2013/09/23/professional-summary-soft-skills/

5 Steps for Handling Complaints on Social Media

“It’s essential to identify what sort of negative feedback you’re getting; then you can map out your approach to satisfying the customer—or ignoring the troll.”
http://www.ragan.com/Main/Articles/47384.aspx

5 Myths Of Leadership

“When it comes to leadership there is no one size fits all. Every leader has his/her own personality, style, and approach to leading teams. That said, there are leadership truths and myths that seem to surface time and again.”
http://www.forbes.com/sites/ekaterinawalter/2013/10/08/5-myths-of-leadership/

How to Listen When Your Communication Styles Don’t Match

“Why do people who consider themselves good communicators often fail to actually hear each other? Often it’s due to a mismatch of styles: To someone who prefers to vent, someone who prefers to explain seems patronizing; explainers experience venters as volatile.”
http://blogs.hbr.org/2013/10/how-to-listen-when-your-communication-styles-dont-match/

4 Things That Keep Employees Loyal

“Hey, if Google and Amazon can’t keep employees from leaving, then money and perks aren’t the answers. Here’s what is.”
http://www.inc.com/les-mckeown/how-to-keep-employees-loyal-4-things.html

The best executive is the one who has sense enough to pick good men to do what he wants done, and self-restraint to keep from meddling with them while they do it.” – Theodore Roosevelt

About Richard Schumacher

Richard Schumacher is the technology manager for the Workforce Solutions Group of St. Louis Community College. He connects, designs, and applies technology to meet business user needs with eLearning, training, web content, instructional design, IT system, and performance improvement solutions. Richard is a Microsoft Certified Trainer (MCT) and has held Microsoft Certifications since 1993. Learn more about Richard by following him: LinkedIn - Twitter - Google+ - Articles - Email

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