Workforce Development News – July 29, 2013

By on July 29, 2013
Customers Complain

A weekly collection of interesting, insightful, and innovative articles on workforce development, employment and training, business performance improvement, leadership, higher education, and the economy.

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The Workforce Solutions Group of St. Louis Community College leverages education for growth in the knowledge economy by offering programs and services designed to advance people, businesses and communities. We are located at the Corporate College, a state of the art facility solely dedicated to corporate education and professional development.
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Customers Complain. Here’s 5 Rules to Help Your Employees Deal With It

“Get your staff to follow this easy five-step process and your customers will be happier than ever.”
http://www.inc.com/dave-kerpen/how-to-deal-with-customer-complaints.html

Innovation Isn’t an Idea Problem

“In most organizations, innovation isn’t hampered by a lack of ideas, but rather a lack of noticing the good ideas already there.”
http://blogs.hbr.org/cs/2013/07/innovation_isnt_an_idea_proble.html

20 Things 20-Year-Olds Don’t Get

“Many 20-somethings believe they have all time in the world and how they spend their 20s doesn’t matter. The foundation you build in your 20s will define the rest of your life.”
http://www.forbes.com/sites/jasonnazar/2013/07/23/20-things-20-year-olds-dont-get/

The Economic Benefits of Attaining an Associate Degree Before Transfer

“Earning an associate degree before transferring significantly boosts the odds of bachelor’s degree success.”
http://ccrc.tc.columbia.edu/publications/economic-benefits-associate-degree-before-transfer.html

Evaluating Your Unwritten Résumé

“Having a good professional reputation is just as important as your having a great résumé.”
http://money.usnews.com/money/blogs/outside-voices-careers/2013/07/22/evaluating-your-unwritten-resume

St. Louis: A Model For Aspiring Tech Hubs

“When smaller cities play to their strengths while simultaneously working to shore up their deficiencies, they can attract talented entrepreneurs and help them succeed. These contributing success factors include:”
http://www.forbes.com/sites/theyec/2013/07/25/st-louis-a-model-for-aspiring-tech-hubs/

Panelists Announced for August 7, 2013 State of St. Louis Workforce Event

St. Louis Community College Chancellor Myrtle E.B. Dorsey and Roderick Nunn, the college’s vice chancellor for economic development and workforce solutions, will be joined by a panel of executives from high performing companies in the financial services, healthcare, advanced manufacturing and transportation industries for the 2013 State of St. Louis Workforce Report, slated for Aug. 7 at the Missouri Botanical Garden, 4344 Shaw Blvd.
http://workforcesolutions.stlcc.edu/2013/panelists-announced-for-2013-state-st-louis-workforce-event/

Is It Finally Time for Corporations to Provide Applicants With Feedback?

“Reasons why ‘actionable feedback’ should be provided to rejected job applicants, arguments against providing applicants and candidates with feedback, and 16 action steps to consider.”
http://www.ere.net/2013/07/22/is-it-finally-time-for-corporations-to-provide-applicants-with-feedback/

3 Cover Letter Tips That Guarantee an Interview

“Stands out among hundreds of other applicants. Put yourself out there and sell yourself in the best possible light to unlock that invitation to an interview.”
http://money.usnews.com/money/blogs/outside-voices-careers/2013/07/25/3-cover-letter-tips-that-guarantee-an-interview

Infographic: How to Create Perfect Social Media Posts

“You’ll get more social media fans and engagement if you follow these guidelines for the perfect Facebook, Twitter, Pinterest and Google+ posts.”
http://www.ragan.com/Main/Articles/47044.aspx

5 Must-Have Qualities Of The Modern Manager

“When it comes to evolving the way we work managers need to possess five qualities to help their organizations evolve and succeed in the future of work.”
http://www.forbes.com/sites/jacobmorgan/2013/07/23/5-must-have-qualities-of-the-modern-manager/

Are You a Maker or a Taker?

“These 12 characteristics determine whether you’ll be a success or a failure.”
http://www.inc.com/geoffrey-james/are-you-an-maker-or-a-taker.html

Whether you think you can or you think you can’t, you’re right.” – Henry Ford

About Richard Schumacher

Richard Schumacher is the technology manager for the Workforce Solutions Group of St. Louis Community College. He connects, designs, and applies technology to meet business user needs with eLearning, training, web content, instructional design, IT system, and performance improvement solutions. Richard is a Microsoft Certified Trainer (MCT) and has held Microsoft Certifications since 1993. Learn more about Richard by following him: LinkedIn - Twitter - Google+ - Articles - Email

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