Workforce Development News – May 29, 2012

By on May 29, 2012
To Get Better Decisions, Get a Little Fuzzy

A weekly collection of interesting, insightful, and innovative articles on workforce development, employment and training, business performance improvement, leadership, higher education, and the economy.

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The Workforce Solutions Group of St. Louis Community College leverages education for growth in the knowledge economy by offering programs and services designed to advance people, businesses and communities. We are located at the Corporate College, a state of the art facility solely dedicated to corporate education and professional development.
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Three Myths about What Customers Want

“Most marketers think that the best way to hold onto customers is through ‘engagement’ — interacting as much as possible with them and building relationships. It turns out that that’s rarely true. Companies often have dangerously wrong ideas about how best to engage with customers, here are three of them:”
http://blogs.hbr.org/cs/2012/05/three_myths_about_customer_eng.html

The Revenge of the Rust Belt: How the Midwest Got Its Groove Back

“By becoming more cost competitive, the Midwest is luring back manufacturers, creating signs of hope in a troubled region.”
http://www.theatlantic.com/business/archive/2012/05/the-revenge-of-the-rust-belt-how-the-midwest-got-its-groove-back/257541/

How to Motivate Employees? The Best Answer Ever

“Effective motivation comes down to one surprising word… which might be why so many leaders fail to do it right.”
http://www.inc.com/jeff-haden/how-to-motivate-employees-the-best-answer-ever.html

Generation Gap: How Technology Has Changed How We Talk About Work

“80% of Fortune 500 executives say they find communication across generations to be a most challenging issue in the workplace. In fact, many businesses are paying more attention to the generation gap now than ever before, and it all seems to boil down to how different generations perceive technology…and use it.”
http://www.forbes.com/sites/ciocentral/2012/05/16/generation-gap-how-technology-has-changed-how-we-talk-about-work/

To Get Better Decisions, Get a Little Fuzzy

“It’s easy to equate crisp, clear, black-and-white decisions with good decisions. After all, the very definition of decisive includes words like ‘unmistakable,’ ‘final,’ and ‘conclusive.’ Make the call, check the box, clear the decks, and move on to the next topic. But, as often as not, this drive toward clarity and closure — and the need for precision that accompanies it — leads senior management teams to waste time and make meaningless decisions.”
http://blogs.hbr.org/cs/2012/05/to_get_better_decisions_get_a.html

7 Most Powerful Sales Tools

“The world is inundated with sales tools: worksheets, playbooks, sales scripts, software, brochures, and so forth. But all of those sales tools put together are insignificant if you don’t have the intellectual and emotional tools that truly create success.”
http://www.inc.com/geoffrey-james/7-most-powerful-sales-tools.html

St. Louis 2012 Job Conditions

“Insights and Analysis from Professionals, Recruiters and Hiring Managers.” A report by Monster.com.
http://media.newjobs.com/a/i/intelligence/jobs/2012/2012_St-Louis_Job_Conditions.pdf

The 100% Economy: Why the U.S. Needs a Strong Middle Class to Thrive

“Nick Hanauer is the kind of innovator and venture capitalist expected to power the country’s next wave of growth. So why does he insist that the innovators and businessmen are not, in fact, ‘job creators’ — that the fate of the economy rests instead in the hands of the middle class.”
http://www.theatlantic.com/business/archive/2012/05/the-100-economy-why-the-us-needs-a-strong-middle-class-to-thrive/257385/

The Beginner’s Guide to LinkedIn

“LinkedIn continues to exert a powerful influence on connected job seekers, brands, recruiters and industries. Browse the network’s most prominent features in this crash course on what LinkedIn has to offer.”
http://mashable.com/2012/05/23/linkedin-beginners/

It is easier to do a job right than to explain why you didn’t.” – Martin Van Buren

About Richard Schumacher

Richard Schumacher is the technology manager for the Workforce Solutions Group of St. Louis Community College. He connects, designs, and applies technology to meet business user needs with eLearning, training, web content, instructional design, IT system, and performance improvement solutions. Richard is a Microsoft Certified Trainer (MCT) and has held Microsoft Certifications since 1993. Learn more about Richard by following him: LinkedIn - Twitter - Google+ - Articles - Email

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