Workforce Development News – June 25, 2012

A weekly collection of interesting, insightful, and innovative articles on workforce development, employment and training, business performance improvement, leadership, higher education, and the economy.

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The Workforce Solutions Group of St. Louis Community College leverages education for growth in the knowledge economy by offering programs and services designed to advance people, businesses and communities. We are located at the Corporate College, a state of the art facility solely dedicated to corporate education and professional development.
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The Discipline of Listening

“For leaders, listening is a central competence for success. At its core, listening is connecting. Your ability to understand the true spirit of a message as it is intended to be communicated, and demonstrate your understanding, is paramount in forming connections and leading effectively.”
http://blogs.hbr.org/cs/2012/06/the_discipline_of_listening.html

Feeling Blah About Work? Don’t Blame Your Boss—Get Engaged

“As an employee, you have three choices: Accept what you’ve been given, change what you’ve been given, or leave what you’ve been given. Focus on the second option – now is the time to own your own engagement.”
http://www.fastcompany.com/1840953/feeling-blah-about-work-don-t-blame-your-boss-get-engaged

Don’t Like Your Job? Change It (Without Quitting)

“So what do you do when you’re stuck in the wrong job?”
http://blogs.hbr.org/hmu/2012/06/dont-like-your-job-change-it-w.html

Why Customer Service Training Is Missing the Mark

“Customer service initiatives often don’t pay off, or wear off too soon. It’s time to stop training employees in customer service and start educating them for sustainable results.”
http://clomedia.com/articles/view/why-customer-service-training-is-missing-the-mark/

Power of Consistency: 5 Rules

“Are you stopping short of the finish line? Consistency is the difference between failure and success. Here’s why.”
http://www.inc.com/eric-v-holtzclaw/consistency-power-success-rules.html

Community Colleges Struggling With Spreading the Knowledge

“Community colleges, with low tuition and open door admissions, are enrolling record numbers of students, especially minority students and returning adults, all of them with high hopes. The vast majority of students arrives unprepared. So what new approaches improve student success in remedial basic skills courses?”
http://www.pbs.org/newshour/bb/education/jan-june12/colleges_06-21.html

The Three C’s To Getting The Right Job

“There are three C’s to getting the kind of job you want and earning the kind of money you want to earn.” Here’s what is key about contacts, credibility, and competence and the seven qualities most in demand.
http://www.glassdoor.com/blog/cs-job/

Positive Thinking: 7 Easy Ways to Improve a Bad Day

“Don’t let a bad morning ruin your entire day. Use these mental tricks to change your momentum.”
http://www.inc.com/geoffrey-james/positive-thinking-7-easy-ways-to-improve-a-bad-day.html

“The most important thing in communication is to hear what isn’t being said.” – Peter F. Drucker

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