Workforce Development News – July 9, 2012

By on July 9, 2012
Ace Customer Service Every Time

A weekly collection of interesting, insightful, and innovative articles on workforce development, employment and training, business performance improvement, leadership, higher education, and the economy.

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The Workforce Solutions Group of St. Louis Community College leverages education for growth in the knowledge economy by offering programs and services designed to advance people, businesses and communities. We are located at the Corporate College, a state of the art facility solely dedicated to corporate education and professional development.
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Register Now for the State of the St. Louis Workforce Event

For the past three years, the Workforce Solutions Group has taken a regional leadership role to commission the State of the St. Louis Workforce research, a study of the St. Louis area economic landscape. The research study uncovers timely and critical workforce intelligence that helps our strategic partners in education, economic development, and employment respond to the most pressing talent development issues. Register now to attend this free event August 8, 2012 at the Missouri Botanical Garden.

The Five Hallmarks of Highly Respected Achievers

“What are the characteristics that describe highly driven, achievement-oriented people who are also among the most well-respected in any organization?”
http://www.forbes.com/sites/daviddisalvo/2012/06/21/the-five-hallmarks-of-respected-achievers/

Best Way to Keep Customers From Leaving

“Existing customers seldom jump ship because of price or functionality. Here’s the real reason they booted you out.”
http://www.inc.com/geoffrey-james/customer-retention-keep-good-customers-from-leaving.html

Ace Customer Service Every Time: 5 Rules

“Little things often make a customer interaction a success or failure.”
http://www.inc.com/vanessa-merit-nornberg/customer-service-sales-five-rules.html

Six Ways to Refuel Your Energy Every Day

“Are you working longer hours, attending more meetings, taking shorter vacations, answering more emails and eating lunch at your desk, if you eat lunch at all?”
http://blogs.hbr.org/schwartz/2010/12/six-ways-to-refuel-your-energy.html

How to Use ‘Lean’ to Select Learning Technologies

“Learning technologies have the potential to add tremendous value to the organization. But if implemented carelessly, the medium can also create ineffective waste.”
http://clomedia.com/articles/view/5222/how-to-use-lean-to-select-learning-technologies

Infographic: Why You Should Be Hiring Millennials

“Millennials will make up 36 percent of the work force by 2014 and 46 percent by 2020. This graphic illustrates the traits that make millennials hirable, and how they differ from previous generations.”
http://www.forbes.com/sites/mattmiller/2012/07/03/why-you-should-be-hiring-millennials-infographic/

The Questions You Should and Shouldn’t Ask In A Job Interview

“A job interview is a two-way street. The employer asks questions to determine if the interviewee is an ideal fit for the job, and the smart candidate uses the interview to assess how she would fit in, if she would be able to do her best work there, and how well aligned her goals are with those of the employer.”
http://www.forbes.com/sites/jacquelynsmith/2012/07/06/the-questions-you-should-and-shouldnt-ask-in-a-job-interview/

A Step-by-Step Guide to a Stress-Free Job Interview

“If you’re the sort of person who gets stressed out by job interviews, stress no longer. Here we’ve assembled an easy-to-follow timeline that can help take you from the days before your next interview right through it — and, ideally, beyond.”
http://www.washingtonpost.com/wp-srv/jobs/how-to/every-minute-counts.html

10 Pieces of Worthless Advice

“Why would someone ask for advice and then ignore it? Although there are many reasons, I think most of the time it is simply due to the fact that the advice given is so general that no clear action can be taken. Take for example my first cut at a top 10:”
http://blog.talentmgt.com/2012/07/02/10-pieces-of-worthless-advice/

89 Business Clichés That Will Get Any MBA Promoted And Make Them Totally Useless

“We all laugh at how the managers in Dilbert or on the The Office constantly spew clichés that don’t seem to mean anything. But those parodies shed light on a basic truth: some tired management clichés will impress some people. My advice, however, would be for you to avoid all of these hackneyed phrases and find a more original way of talking/thinking about the problems you’re facing.”
http://www.forbes.com/sites/ericjackson/2012/06/19/89-business-cliches-that-will-get-any-mba-promoted-to-middle-management-and-make-them-totally-useless/

It is not the mountain we conquer but ourselves.” – Edmund Hillary

About Richard Schumacher

Richard Schumacher is the technology manager for the Workforce Solutions Group of St. Louis Community College. He connects, designs, and applies technology to meet business user needs with eLearning, training, web content, instructional design, IT system, and performance improvement solutions. Richard is a Microsoft Certified Trainer (MCT) and has held Microsoft Certifications since 1993. Learn more about Richard by following him: LinkedIn - Twitter - Google+ - Articles - Email

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