Workforce Development News – Jan. 17, 2012

By on January 17, 2012
Employers Say They Can’t Find Workers

A weekly collection of interesting, insightful, and innovative articles on workforce development, employment and training, business performance improvement, leadership, higher education, and the economy.

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The Workforce Solutions Group of St. Louis Community College leverages education for growth in the knowledge economy by offering programs and services designed to advance people, businesses and communities. We are located at the Corporate College, a state of the art facility solely dedicated to corporate education and professional development.
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Employers Say They Can’t Find Workers

“More than half of U.S. employers surveyed last year said they were having trouble filling job openings because they couldn’t find qualified workers. That’s a huge 38 percentage point jump from 2010, when only 14 percent said they were having trouble filling positions. Economists and labor experts say that in some industries, there is a legitimate talent shortage: There simply aren’t enough workers with the skills needed to do the jobs available. But some also think there are other factors that are making it difficult for employers to connect with the right employees.”
http://lifeinc.today.msnbc.msn.com/_news/2012/01/13/10142795-role-reversal-employers-say-they-cant-find-workers

How to Create (and Keep) a Job in the New American Economy

“In the past decade, the flow of goods emerging from U.S. factories has risen by about a third. Factory employment has fallen by roughly the same fraction. The story of Standard Motor Products, a 92-year-old, family-run manufacturer based in Queens, sheds light on both phenomena. It’s a story of hustle, ingenuity, competitive success, and promise for America’s economy. It also illuminates why the jobs crisis will be so difficult to solve.”
http://www.theatlantic.com/magazine/archive/2012/01/making-it-in-america/8844/

The 6 Best Words in Customer Service

“For customer service the delivery often determines the reaction. The goal, of course, is to make the customer as happy as possible with the service experience, even if the outcome isn’t exactly as she had hoped for. It is, in fact, possible for a customer to have a positive feeling about a company even if she doesn’t get what she wants. And that is where words make a big difference:”
http://www.cbsnews.com/8301-505143_162-57354204/the-6-best-words-in-customer-service/

Maximize Your Job Search Efforts

“Massive outreach to a strong professional network is the best way to find new job opportunities. It’s also a good way to test your personal strategy. It sounds easy. Once you have the contacts, one big blast should do the trick, right? No way. Unmanaged outreach is the path to missed opportunities. Using your professional network in a carefully planned and thoughtful way yields better results. Here are five steps to make your outreach productive:”
http://blogs.hbr.org/cs/2012/01/maximize_your_job_search_efforts.html

College-Educated Workers Gaining Jobs, High School Grads Losing Them

“Still don’t believe us when we say that college is worth it? Just look at the latest jobs numbers.”
http://economix.blogs.nytimes.com/2012/01/09/college-educated-workers-gaining-jobs-high-school-grads-losing-them/

InfoGraphic: Manufacturing Up But Producing Only a Small Boost in Jobs

The Story of American Manufacturing, five charts from the Wall Street Journal.
http://t.co/SsVj0e8f

A 7-Step Process to Achieving Your Goals

“Evaluate all your current activities and whittle out everything that doesn’t advance your key goals.”
http://blogs.hbr.org/cs/2012/01/the_7-step_process_to_achieving_your_goals.html

InfoGraphic: Unemployment — A Broader Look

The Wall Street Journal explains five ways to measure unemployment.
http://t.co/QfKQvLOE

Idioms: Overused, Amusing and Often Confusing

“An idiom is a phrase that is used to mean something in context that is usually totally different to what it sounds like if taken in a literal sense. Idioms are cultural and often these tricky turns-of-phrase are the stumbling blocks for those who are trying to decipher native English or trying to write casually. Many idioms are often overused, they are trite and if improperly used, they are downright ridiculous. And just what are these overused idioms to avoid?”
http://www.onextrapixel.com/2012/01/09/oh-idioms-overused-amusing-and-often-confusing/

InfoGraphic: The True Cost Of Commuting

“When you’ve landed a great job, you’d sacrifice to keep it – which might mean you have to commute. Commuting for up to 90 miles is a part of 3.2 million U.S. workers’ weekly routine and often a source of dissatisfaction.”
http://comerecommended.com/blog/2012/01/12/the-true-cost-of-commuting-infographic/

Beautiful Desktop Wallpapers

National Geographic, famed for outstanding photography and inspiring people to care about the planet since 1888, now provides photography from its extensive collection as free desktop backgrounds.
http://photography.nationalgeographic.com/photography/wallpapers/

Well done is better than well said.” – Benjamin Franklin

About Richard Schumacher

Richard is the technology manager for the Workforce Solutions Group of St. Louis Community College. He has over 25 years experience in technology, instructional design, eLearning, training, web content, IT consulting, and business performance improvement solutions. Richard is a Microsoft Certified Trainer (MCT) and has held Microsoft Certifications since 1993. Learn more about Richard by following him: LinkedIn - Twitter - Google+ - Articles - Email

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