Workforce Development News – May 9, 2011

By on May 9, 2011

A weekly collection of interesting, insightful, and innovative articles on workforce development, employment and training, business performance, higher education, and the economy.

CBIL Innovative Training Forum Pairs Residents with Employees at Retirement Community

St. Louis Community College’s Center for Business, Industry and Labor (CBIL) recently partnered with The Sarah Community to conduct an internal business communications training forum supported by a grant from the Daughters of Charity. The Sarah Community (TSC) is located on the campus of SSM DePaul Health Care and provides a continuum of care for older adults in a comfortable and nurturing environment. “We felt it would be extremely beneficial to build on the spirit of collaboration in relationships with staff, residents and their families through a program that would enhance lifelong development and holistic growth of the individuals,” said Ron Mantia, TSC executive director. Participants said they gained insight from the residents’ knowledge and helpful hints, and the resident coaches learned of challenges TSC employees face. Supervisors noted they are writing in a more concise, clear, purposeful, business-like manner.
http://www.stlcc.edu/Newsroom/2011/05/News3.html

5 Easy Ways to Build Your Digital Reputation

“Social media has given us great ways to protect and build our digital reputations. Today we have the ease of searching conversations, the ability to set alerts to help us monitor our names, the constant availability of learning opportunities and more ways to communicate and interact with others. All of these tools, which were not available just a few years ago, now make it possible for us to be proactive in maintaining, building and protecting our good name. Here are five easy ways to do just that:”
http://www.huffingtonpost.com/fauzia-burke/5-easy-ways-to-build-your_b_571637.html

Navigating the Digital Job Market When You’re Not Tech Savvy

“The job search is becoming increasingly digital, with companies and recruiters turning to Twitter, LinkedIn, and blogs to find candidates. But where does that leave older, less tech-savvy job seekers? In many cases, it leaves them without jobs. Though the economy has begun to pick up, workers between the ages of 45 and 54 are still losing jobs overall, with a decline of about 364,000 jobs nationwide for that age group so far this year. And while that demographic isn’t getting hired for many reasons, one contributing factor is their lack of comfort with the online world, specifically social media.”
http://money.usnews.com/money/careers/articles/2011/05/03/navigating-the-digital-job-market-when-youre-not-tech-savvy

How to Answer the 5 Toughest Interview Questions You’ll Face

“Here are five of the toughest questions you may likely face during your job search — and how experts say you should answer them.”
http://moneywatch.bnet.com/career-advice/blog/on-job/how-to-answer-the-5-toughest-interview-questions-youll-face/624/

Five Steps to Building Your Network

“Whether you are looking for a new job or assuring that you stay abreast of changes in your field, it pays to build your network carefully and keep it intact. Here’s a step-by-step guide to building your own successful network.”
http://blogs.hbr.org/cs/2011/04/five_steps_to_building_your_ne.html

How Much is Superior Service Worth to Customers?

“About 70 percent of Americans said they would pay 13 percent more for a product or service if it came with superior customer service. Despite their willingness to pay more for good service, many shoppers don’t think companies take customer service problems seriously. Here’s why:”
http://www.bnet.com/blog/business-research/how-much-is-superior-service-worth-to-customers/1453

Don’t Overlook Customer Service Basics

“Focus on first impressions, prepare scripts, and fill orders quickly.”
http://www.businessweek.com/smallbiz/content/may2011/sb2011052_652437.htm

4 Things You Should Know About Background Checks

“Have you already made it past the job interview and now realize that it’s time for the background check? In a way, this spells good news because it means that a company is interested enough in you to find out more. But, depending on what they find in your history, they could be turned off enough to remove you from candidacy.”
http://www.careerrocketeer.com/2011/04/4-things-you-should-know-about-background-checks.html

Five Social Media Mistakes That Suck

“Social media needs to be a part of your overall marketing and customer care strategies. It should not stand on its own, and it needs long-term goals to have any chance of real success.”
http://sixrevisions.com/content-strategy/five-social-media-mistakes-that-suck/

High expectations are the key to everything.” – Sam Walton

About Richard Schumacher

Richard Schumacher is the technology manager for the Workforce Solutions Group of St. Louis Community College. He connects, designs, and applies technology to meet business user needs with eLearning, training, web content, instructional design, IT system, and performance improvement solutions. Richard is a Microsoft Certified Trainer (MCT) and has held Microsoft Certifications since 1993. Learn more about Richard by following him: LinkedIn - Twitter - Google+ - Articles - Email

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